The Multi-Level Auto-Attendant, sometimes also known as the Multi-Level IVR, is a more comprehensive automated phone menu. A good way to think of it is like a virtual switchboard. It gives you full control over how calls are routed to ensure your business needs are met.
The Multi-Level Auto Attendant gives you flexibility to create a structured, multiple-layer phone routing menu. It efficiently connects callers to individuals, call queues, or locations within an organisation, based on their selections from menus.
A cloud switchboard like the RingCentral Multi Level Auto Attendant delivers a range of benefits to businesses of all shapes and sizes. It boasts a number of features and capabilities that let you create powerful custom phone menus:
The RingCentral Auto Attendant has been developed as a truly modern telephone switchboard alternative. It features a whole host of powerful tools which allow for the deployment and management of complex automated call tree systems:
Multi Level IVR from RingCentral is far more than just a switchboard system. It provides powerful and customisable options for routing incoming calls. By creating a structured, multiple-layer phone routing menu, you can ensure that all calls are managed efficiently.
You can route your calls to any extension (e.g. user, group or another IVR menu), a voicemail or to an external number. It’s the ideal virtual telephone switchboard solution for any firm with multiple locations under one RingCentral account.
RingCentral IVR is just one of the many outstanding features of the RingCentral Office Premium and Ultimate editions. Alongside the RingCentral Virtual Receptionist and other elements, it delivers a state of the art cloud communication solution.
“From receptionists to the executives, everyone is delighted with our new system. Migrating communications to RingCentral was the best move we have made.”
Director of Operations, Auction Technology Group
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