FAQs:
How does the RingCentral for Oracle Sales Cloud app work?
The app runs in each Oracle Sales Cloud account and uses integrated RingCentral phone service for dialling and call handling. Agents can call customers from within Oracle Sales Cloud by clicking on the phone number listed in their contacts list. For incoming calls, the app automatically displays matching contact names and their past activities.
How do agents make outbound calls from Oracle Sales Cloud?
Agents can find the contact they want and click to dial any phone number shown on the screen to start a call.
How do agents enable their RingCentral service in their Oracle Sales Cloud accounts?
Once your IT administrator does the initial setup for the company, agents can log in to their Oracle Sales Cloud accounts and select RingCentral as the Connector. As soon as the Connector status changes to Available, the agents can start making and answering calls.
Who can use the RingCentral for Oracle Sales Cloud app?
The app is available to all RingCentral Office® Premium™ and Ultimate™ customers.
What are the requirements for using RingCentral for Oracle Sales Cloud?
- You must have an Oracle Sales Cloud account and a RingCentral account.
- Supported operating systems: Windows® XP or later, or Mac OS X® Mountain Lion or later.
- Supported browsers: Chrome™ 30 and above, Firefox® 25 and above, Safari® 6.0.5 and above, and Internet Explorer® 11 and above.