Features overview

See the powerful features available with the cloud phone system for
businesses of all sizes.

Watch video: RingCentral Feature Overview

Features

Available phone numbers

Give your business a local presence, make it easy for customers to contact you, and increase
your brand recognition with a variety of phone number options.

Freephone numbers

A freephone number gives your business instant credibility and provides your customers easy access to your company. Choose from 0800 or 0808 freephone numbers. Learn More »

Local numbers

Establish a local presence with over 600 available area codes. Direct customer calls to a single number, such as a home phone, or take advantage of all the features a cloud-based business phone-system has to offer. Learn More »

Non-geo numbers

RingCentral can provide you with various non-geographic numbers such as 0845, 0870, or 0871. These numbers can be configured to point to your cloud business phone system, allowing intelligent number routing.  Learn more »

International numbers

International numbers let you create local presence in selected countries through a local or freephone number in that country. Learn More »

Cloud PBX

The cloud phone solution for your business revolutionises your phone system administration, call management, and user and caller experience—all at a fraction of the cost of outdated PBX hardware.

Hosted PBX service

Get the power of an enterprise-class phone system without the cost and complexity of PBX hardware. Set up in minutes, not weeks, and control your system to work the way you do. You can access and manage it from everywhere, connect remote teams as if they are in the same room, and give your employees access to phone and fax features wherever they work. Learn More »

Auto-Receptionist

Every local or freephone RingCentral number includes an auto-receptionist to greet and identify callers, and to direct calls anywhere. Learn More »

Multi-level IVR

Expand your automated attendant with a flexible phone menu that connects to your employees with self-service access. Learn More »

User templates

Create and apply batch configurations to multiple users at once.  Save your time and repetitive manual effort to streamline your administrative routine. Learn More »

Music on hold

Keep callers entertained and informed with music and messages on hold. Learn More »

Extensions

Extensions create flexible structure to incorporate employees at local and satellite offices, wherever they are. Edit, add, or remove extensions anytime. Learn More »

Dial-by-Name Directory

A dial-by-name directory gives your business phone system the feel and functionality of a system run by a FTSE 100 company. Learn More »

Call Monitoring

Call monitoring is an effective business tool to improve employee performance and productivity. Authorised users can listing in on employee calls with clients to listen in, provide coaching, and facilitate discussion. Learn More »

Single Sign-on

With Single Sign-on, your users can log in to RingCentral automatically with their corporate credentials, without memorising another set of user names and passwords. You can reduce your IT overhead of assisting users’ password recovery. Your company will also have a central authentication point to provide secure access to RingCentral service from the web, desktops, or mobile devices. Learn More »

RingCentral Global Office

Simplify the management of your RingCentral phone system across all global offices. With RingCentral Global Office, you easily connect your global workforce and streamline communications with one cloud-based phone system. You will benefit with free extension-to-extension calling within global offices, and with cost-effective calling plans within supported countries. Learn More »

Role-based access control

Enable your admins to assign roles to users and grant permissions to access the RingCentral phone system. RingCentral gives you the flexibility to select or define roles to help speed up the onboarding process and enforce your company’s security policy. Learn More »

Hot desking

Hot desking lets your company utilise its office space and RingCentral hardware more efficiently by allowing users to log in to shared phones to access their own extensions, voicemail, and other features. So your employees can stay connected and productive from whatever office location they may be working. Learn More »

Phone service and devices

Cloud phone service is easily administered across all your locations, incorporates all your users, includes diverse calling options, and integrates devices smoothly.

VoIP service

Make and receive calls anywhere Internet access is available. Learn More »

Caller ID control

RingCentral gives flexibility to manage both your incoming and outgoing caller IDs, including displaying your business name when making calls. Learn More »

RingOut®

RingOut enables one-touch calling from any phone or Internet-enabled computer. Learn More »

RingMe®

RingMe makes it easy for customers to contact your business from anywhere in the world. Learn More »

Desk phones

RingCentral offers the unparallelled quality and reliability of Polycom and Cisco phones, including presence-enabled phones with expansion modules. These IP phones come RingCentral Plug & Ring® ready, with industry-leading voice quality and all the features you expect from an office phone. Learn More »

Conference phones

Polycom sets the standard for conference phones. You get the benefit of RingCentral Plug® & Ring phones with our available Polycom conference phone. Learn More »

Analogue adapters

Our Analogue Telephone Adapter (ATA) allows you to connect a standard analogue device to your RingCentral service. By connecting the ATA to an Internet connection and then your device to the ATA, you get all the VoIP benefits in your existing device – whether desk phone, conference phone, cordless phone, or even fax machine. Learn More »

Desktop app

RingCentral Desktop App is a comprehensive communication solution with voice, fax, conferencing, and online meetings. There’s no need to use separate applications for day-to-day calls, conferencing, and web meetings. Increase productivity with RingCentral Desktop App’s flexible call management, advanced options, and intuitive interface. Learn More »

Call management

Customise your phone system settings so your callers have a pleasant and productive experience contacting you. Ensure you don’t miss calls and that your team has the most advanced features at their command.

Answering rules

Give your business phone system the flexibility to work around any schedule. Answering rules route calls based on a range of options for your company main number, as well as for individual extensions and mailboxes. Learn More »

Call forwarding

Always be in the right place, at the right time to take calls. Call forwarding is completely transparent to the caller, and makes it possible for your company to be on-call all the time. Learn More »

Automatic call recording

Set your RingCentral phone system to automatically record inbound and outbound calls for individual users or inbound calls for departments. You can easily playback and download recordings anytime, or turn off recording feature at your convenience. Learn More »

Presence

Whether you are using your desk phone, smartphone app, or Softphone, you can now share your presence status – available, busy or on hold – with your admins or colleagues. Easy to configure and manage, presence across your devices is a unique feature only available through RingCentral, delivering convenience and improved productivity. Learn More »

Call flip

With Call Flip you can simply move an on-going call between your desk phone, mobile phone or softphone. Call Flip is easy to setup and offers convenience and flexibility for call handling. Learn More »

Call park

Call park lets you hold calls in a virtual location, and retrieve them from any desk phone in your system. Learn More »

Call screening

Take complete control over who can reach your company. Take calls from particular callers, block specific numbers, and send others directly to voicemail. Learn More »

Shared lines

Share one phone number across multiple phones. Answer calls from any phone. Learn More »

Intercom

With Intercom you can make announcements to colleagues on desk phones across your office locations. Learn More »

Paging

Paging lets you make real-time, one-way announcements to multiple desk phones and overhead paging devices. Learn More »

Call logs

RingCentral call logs keep a complete record of all your inbound and outbound calls and faxes. View the name of the caller, the number or extension dialled, and the time, date and duration of the call. Learn More »

Message alerts

Get instant notifications for voice and fax messages by email or our real-time call management application, Softphone. Learn More »

Missed call notifications

Get notified when you miss a call. Learn More »

Reports

Generate historical call analysis and trending metrics to gain insights into call usage and help improve business performance. Learn More »

Voicemail and greetings

Create and modify business voicemail inboxes and greetings with ease. Access your voicemails with the latest tools for receiving messages in the format of your choice.

Voicemail

RingCentral voicemail ensures that your company will never miss a customer call. Learn More »

Voicemail-to-email

RingCentral’s voicemail-to-email empowers you to receive voicemail messages in emails and listen to them on the go. Learn More »

Visual voicemail

Visual voicemail allows you to easily manage your voicemail in your online account, on your PC or Mac Softphone, and even on your mobile phone using our free app. Learn More »

Greetings

Use greetings to establish your brand and enhance your company’s image. Learn More »

RingCentral Messaging

Put your business phone system in the palm of your hand, on the smart devices you rely on most, with advanced messaging capability.

Unlimited texts

Send text messages from your business extension to colleagues, and departments.  Learn more »

Mobile devices

You can use the RingCentral Mobile App for iPhone®, iPad®, Apple Watch® and Android® to mobilise your company phone system. Use one business number for voice fax and messages. Learn more »

Integrations

Integrating your cloud phone system with the apps you rely on most brings your business communications to a new paradigm of connectivity and productivity.

Cloud storage integration

Send faxes directly from your Box account. The RingCentral FaxOut app makes it quick and ease to fax your Box documents for no additional cost. Learn More »

Desk.com integration

With integration between your RingCentral phone system and Desk.com, your company’s customer service team gets a boost in productivity. Experience easy click-to-dial within Desk.com and automatic case creation with each incoming call. Learn more »

Dropbox integration

Archive your messages and recordings automatically to Dropbox. Easily search your archived data within Dropbox. By using FaxOut, you can also fax any document in Dropbox with convenience. Learn More »

Google integration

Increase productivity by handling all of your business communications without leaving Google. Make calls directly from Gmail, expand access to Google Hangouts, and fax directly from Google Docs and Drive. With RingCentral, Google is open for business. Learn More »

Microsoft® integrations

RingCentral brings powerful business-class communications to Microsoft users. Learn more>>

 

RingCentral for Office 365 Handle all of your business communications without leaving Office 365. Manage calls and texts directly within Office 365 Mail, schedule RingCentral meetings in Office 365 Calendar, and merge all of your contacts on one easily searchable interface.

 

RingCentral for Outlook Handle all of your business communications at your Microsoft Outlook desktop client with RingCentral for Outlook. Make and receive calls and texts directly within the main Outlook interface, schedule RingCentral meetings in the Outlook Calendar, and merge all of your contacts on one easily searchable interface.

 

RingCentral for Skype for Business Users can leverage RingCentral’s enterprise-grade cloud communications solution to enjoy quality and reliable calls and Business SMS with anyone. Easily host an audio conference with up to 1,000 participants. Start an online meeting with a feature-rich in-meeting experience. RingCentral for Skype for Business lets you extend your high-quality communications to anyone worldwide.

Okta integration

Securely log in automatically to RingCentral communication system and integration solutions with your company credentials, removing the need to remember additional passwords, and reducing your team’s workload assisting users with password recovery. Learn more »

Oracle Sales Cloud integration

Providing real-time connectivity with RingCentral phone system, your agents can make and receive calls directly from within Oracle Sales Cloud. Instantly view call logs, efficiently manage customer interactions, and deliver superior levels of customer service. Learn More »

Salesforce integration

With the RingCentral for Salesforce, you get improved productivity and call efficiency. Quickly make calls from within Salesforce with just one click. Instantly view caller records with incoming calls. Easily log call notes to specific contact records. Learn More »

ServiceNow integration

Bring the quality RingCentral cloud phone system into your ServiceNow to increase your service management experience and call efficiency. Simply make and receive calls within ServiceNow without the need of switching between app and phone. Automatically look up customers and create incidents when a call arrives. Learn More »

Zendesk integration

Enhance your customer service experience with seamless integration between the RingCentral cloud phone system and Zendesk. Simply click to dial to make calls from within Zendesk.com. A new ticket is automatically created when a call arrives. Learn More »

Collaboration

Intelligent collaboration empowers your workplace to hold conversations, share files, manage projects, and collaborate around the world more productively—as part of your complete cloud phone solution.

Team collaboration

Glip makes team collaboration better, faster, and more productive. Gone are the days when you walk away from your desk only to come back to an email thread from multiple team members. Gone are the many hours spent searching your email inbox for a file attached to an email. And then there are the countless times you spent looking for the contact information of a team member. Learn more »

HD video meetings

Hold HD video conferences with up to 50 attendees around the world, anytime and anyplace on computer, smartphone or tablet. Learn More »

Web conferencing

Share from your desktop, websites, PowerPoint presentations, spreadsheets and more with team members and customers. Learn More »

Video conferencing

RingCentral Rooms provides web conferencing software for conference room connectivity. RingCentral Room Connector enables you to use your existing H.323/SIP room systems on RingCentral. Learn More »

Audio conferencing

You get unlimited audio conference calling with a single company bridge. Each user gets their own host and participant access codes, so you can hold conferences whenever you want. Learn More »

Internet fax

The evolution of fax has no hardware and no separate number. Send and receive faxes from multiple sources with advanced updates and logs.

Internet fax

Send and receive faxes from your PC, mobile phone, Microsoft Office, cloud storage providers, such as Dropbox and much more. Learn More »

Mobility

Your cloud-based phone system is ready to travel on your mobile devices, including your laptops. Work where you want, how you want.

RingCentral for iOS®

With the RingCentral mobile app on your iPhone® or iPad®, enjoy your freedom and take your phone system with you. With advanced features such as HD calls, business messaging, fax, conferencing, online meetings and team collaboration. Never miss an important message. Get instant message and incoming call notifications and respond right from your Apple Watch. Learn More »

RingCentral for Android™

With the RingCentral mobile app on your Android™ device, enjoy your freedom and take your phone system with you, with advanced features such as the industry’s first Business messaging, HD voice, fax, conference calling, online meetings, and smart team collaboration. Learn More »

RingCentral for Desktop

RingCentral Softphone enables complete call management from any PC. Answer calls on your PC, route calls on the fly with single click, send and receive faxes and more. Learn More »