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RingCentral for Zendesk®

Now your phone system empowers your Zendesk integrations.

Get even more from Zendesk by integrating with the leading cloud business communications system

Sales agents get a boost in efficiency when Zendesk combines with fast, reliable RingCentral service.

All cloud integration empowers your customer service.

  • Make or receive calls through the RingCentral phone system, directly from your account within Zendesk.
  • Work in your favorite browser on Windows® and Mac®; no software involved.

Enhanced call efficiency makes it easier to support your customers.

  • With simple click-to-dial from within Zendesk, you can spend more time servicing clients and less time dialling.
  • Save time by eliminating misdials.
Watch the RingCentral for Zendesk video
RingCentral for Zendesk datasheet

Improved functionality streamlines your customer interactions.

  • Incoming callers are instantly matched to existing client records, which are automatically displayed.
  • Tickets are created automatically when a call arrives for service efficiency.

 

FAQs:

Do I need to install any software to make this app work?

  • This app runs entirely in the cloud, therefore no software is required for users. Simply follow the instructions provided in the Administrator Guide to configure the settings in Zendesk.
  • You can use the app with any RingCentral endpoint, including a desk phone, the RingCentral Mobile app, or RingCentral for Desktop. To view the User Guide, click here.

How does the app work?

  • The app runs in your Zendesk account and uses any RingCentral endpoint (desk phone, RingCentral Mobile app, RingCentral for Desktop, etc.) for dialling and call handling.
  • You can call end users from within Zendesk by simply clicking on their phone numbers.
  • For incoming calls, the app automatically brings up any matching customer record.

What do I need to use the app?

  • You must have an Zendesk account, running the operation system of Windows® XP or above, or Mac OS X® Mountain Lion or above.
  • Supported browsers: Chrome™ 30 and above, Firefox® 25 and above, Safari® 6.0.5 and above, or Internet Explorer® 11 and above.

Additional resources

White paper
The Gartner Magic Quadrant
Video
RingCentral’s cloud phone solution features
Blog
Visit RingCentral UK blog
General enquiries:
Monday-Friday 9 a.m.-6 p.m.

See how it works for your business

A solution specialist will contact you for a personalised, informative demo on the key features and benefits of a cloud phone system.

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