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Cloud business communications for financial services

Embrace innovative connectivity that pleases customers and mitigates risk.

Overview

Today, delivering an exceptional customer experience is essential to setting you apart from competitors and keeping valuable clients. In an increasingly mobile industry, your clients expect constant availability regardless of time, locations, or channel. As a financial services professional, you can’t compromise. You need a communications system that ensures a world-class customer experience, high reliability, security, and compliance across all channels.

“Connectivity between our employees and customers is critical to our business, especially given the high volume of calls leading up to April 15. We chose RingCentral’s cloud-based platform because it is quick and easy to deploy and manage, allowing us to focus on what we do best, which is getting our customers their maximum return.”

Jim Springfield, Franchise owner and CEO,

Jackson Hewitt Tax Service

Omnichannel convenience

Let your clients reach you in any way they prefer and provide them with consistent and modern communications through the device of their choice—mobile, tablet, laptop, or desk phone. RingCentral helps you focus on your clients by taking care of all the rest. Whether you want to call, message, fax, or hold an online meeting, RingCentral’s integrated platform offers a full suite of unified communications available anywhere, anytime, and on any device to respond professionally no matter where you are.

Call recording

In an increasingly regulated industry, financial service organisations can’t compromise on compliance. RingCentral makes the compliance burden easier by providing automatic and secure inbound and outbound call logs and call recordings across devices, as well as the ability to export recordings and store them securely. With RingCentral, you can be fully FCA compliant and plan ahead for the MiFID ll, which will extend regulatory call recording.

Call management overview

World-class security and reliability

Gain added peace of mind knowing that our cloud-based technology was built from the ground up to deliver enterprise-class reliability for your business communications. RingCentral diligently safeguards your communications over the entire transmission journey, not just part of it. Every communication travels through encrypted networks and layers of authentication, connecting directly to established carrier lines. Our data centres are located across Europe and the US to provide geo-redundancy in an active-active mode for high-quality service and availability even in case of a disaster.

Leading integrations

RingCentral works with the tools and applications you already use—like Google, Outlook®, and Salesforce®—to help you connect better with customers and increase productivity. See who is calling and view their history before picking up the phone for a more personal experience with clients. Our solution is perfectly suited for the needs of financial services and has been chosen by financial services software providers, such as Intelliflow. If your organisation requires an integration that is not currently available out of the box, RingCentral provides an open API platform for custom integrations.

Additional resources

White paper
The Gartner Magic Quadrant
Video
RingCentral’s cloud phone solution features
Blog
Visit RingCentral UK blog
General enquiries:
Monday-Friday 9 a.m.-6 p.m.

See how it works for your business

A solution specialist will contact you for a personalised, informative demo on the key features and benefits of a cloud phone system.

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