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Cloud business communications for retail

Be highly responsive and offer excellent customer service in the busy and competitive retail market.

Overview

Effective communication is key to succeeding in today’s highly competitive retail business environment. Customers have high expectations around service, so retailers must be able to respond quickly and create exceptional experiences. RingCentral delivers a solution that ensures you don’t miss calls, dramatically reduces costs, and enables you to communicate within and between your branches with ease.

“What excites me about the partnership between RingCentral and NakedWines.com is that it allows us to grow our business very quickly, to open new offices, and to grow our telephone system exponentially and easily, without having to worry.”

Derek Hardy, Chief Technology Officer,

Nakedwines.com

Flexible communications for advanced connectivity

RingCentral’s cloud solution empowers you to satisfy customers and operate more efficiently. With RingCentral, you can easily set up answering rules to ensure calls route smoothly to the right people and departments and record greetings that provide helpful information. Your team can use a range of desk phones, smartphones, tablets, and intercoms, so you experience seamless connectivity between your customers, sales floor, warehouses, teams on the road, and supply chains.

Scales with your growth

All businesses experience changes in size according to growth and market ebbs and flows. The retail industry is no exception, and there’s also the additional impact of seasonal cycles. RingCentral is highly scalable to support additional capacity during your busiest seasons. You can easily add and activate new sites, warehouses, stores, and users in a few clicks. It’s also simple to scale back down—you only pay for what you need, when you need it.

Exceptional customer service

Personalisation is vital to delivering remarkable customer service. Customised greetings are an impactful way to convey essential details, share promotions, and ensure smooth and professional experiences for your callers. The auto attendant enables you to easily manage menus, directories, extensions, and voicemails for all your locations, so call routing is smooth and expedient for your callers. Integrations with leading CRM provide insight into every call, so you’re well prepared when customers call you.

Rely on constant innovation

The versatility of the RingCentral cloud solution lends itself to effortless updates and a diverse range of powerful features. RingCentral Glip® provides the most advanced collaboration for your teams, with team messaging, task management and scheduling, and connects you with video and audio capabilities. It’s a highly productive way to synch on projects and initiatives, offer training, and conveniently share documents. RingCentral Reports provides call metrics, a variety of performance trends and usage analysis, so you can monitor activity, discern patterns, and staff and train for optimum performance.

Additional resources

White paper
The Gartner Magic Quadrant
Video
RingCentral’s cloud phone solution features
Blog
Visit RingCentral UK blog
General enquiries:
Monday-Friday 9 a.m.-6 p.m.

See how it works for your business

A solution specialist will contact you for a personalised, informative demo on the key features and benefits of a cloud phone system.

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