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Engage Digital customer engagement platform.
Developer Integrate voice and messaging.
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The all-in-one solution built for every business.
Why RingCentral
Why do so many global enterprises trust RingCentral?
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Technology
Partner program
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Products
Get the leading all-in-one solution or just what you need.
Why RingCentral
Why do so many global enterprises trust RingCentral?
RingCentral Office All-in-one phone, meetings and messaging.
Meetings The complete video meetings solution.
Engage Digital customer engagement platform.
Developer Integrate voice and messaging.
Why RingCentral
Why do so many global enterprises trust RingCentral?
Resources
Case studies
Blogs
About us
The number one cloud communications provider worldwide.
About us
Careers
Contact us
Retail

Harness the power of the cloud to deliver the best shopping experience

Create unique shopping experiences while minimising operating costs

RingCentral enables retailers to deliver the best shopping experience with voice, team messaging, video, and more. Harness the power of the cloud to deploy quickly across all of your stores, offices, and contact centre locations to optimise supply chain activities.

Modern communications that meet customers’ expectations

Today’s customers expect fast and personalised service across all retail channels. RingCentral cloud solutions help retailers centralise communications on a single platform across locations in order to provide consistent and seamless service. This alleviates customer frustrations such as repeating information, waiting on hold, or being transferred to multiple different agents. An integrated platform enables your employees to easily navigate between all the ways they communicate with co-workers and customers, unlocking the ability to solve customer problems swiftly.

Improve customer loyalty with personalised service

To meet consumer expectations of personalised relationships, retailers must be able to easily access a customer’s purchase history, preferences, loyalty status, promotion eligibility, and more in real time, at every touch point. Enable agents with relevant data at their fingertips to engage intelligently with customers on the channel of their choice. Create personalised interactions by using the RingCentral open platform to integrate with virtually any CRM, ERP, help desk system, or service application, or install retail handheld devices such as Zebra, Honeywell, and Samsung.

One major UK retailer uses RingCentral to improve staff efficiency and customer service. By switching to RingCentral, their calls answered rate has increased from 75% to 90%.

Enable your anywhere, always-on workforce

Give your employees the freedom to help customers without being tethered to a single location. With RingCentral, they can make calls, send messages, and host video meetings from anywhere, on any device. Share lines across devices to shorten customer wait times and make real-time store announcements by simply integrating with your SIP-based paging system. Integrate RingCentral into tools your employees already have to ensure they are always connected on the shop floor so customers can reach the right employee at the right time.

Simplify operations and centrally manage all your locations

Consolidate and manage your communications infrastructure on one platform while freeing up valuable resources. As your retail business grows and scales, easily set up new locations and centrally manage all of your stores, users, and devices. RingCentral’s multi-site support helps you manage central locations and local branches tailored to your unique call flow and handling.

Gain essential insights into your business

RingCentral also ensures you can proactively monitor and resolve call quality issues impacting your store or warehouse locations as they happen with powerful Quality of Service Analytics. Diagnose and troubleshoot potential issues at the store level to quickly determine the best path to resolution. With real-time Live Reports, spot emerging patterns in call traffic to prevent queue overload, analyse queue data to ensure proper staffing levels, and measure and monitor key statistics for process improvement with dashboards and customisable reports.

See how it works for your business

A sales advisor will contact you for a personalised, informative demo on the key features and benefits of a cloud phone system.

Call us today (800) 574 5290

Thank you for your interest in RingCentral

A sales advisor will contact you within 24 hours. If you’d like to speak to someone now, please call  1800 200 335.

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Thank you for your interest in RingCentral

A solutions specialist will contact you within 24 hours. If you'd like to speak with someone now, please call  877-857-9206.