2018 RingCentral Press Releases

January 14, 2019
RingCentral Announces Definitive Agreement to Acquire Connect First to Expand its Customer Engagement Portfolio

RingCentral, Inc., (NYSE:RNG), a leading provider of enterprise cloud communications and collaboration solutions, today announced that it has entered into a definitive agreement to acquire Connect First, a cloud-based outbound/blended customer engagement platform for midsise and enterprise companies. Connect First’s platform is deployed by customers such as the ASPCA, Carnival Cruise Line, Party City, PBS, United Way, and Business Process Outsourcers (BPOs) for large service providers such as Charter Cable, Comcast, and SiriusXM.

November 13, 2018
RingCentral Announces New Voice Analytics AI Partnerships with Gong.io, ThetaLake, and Velvetech

RingCentral, Inc., (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced at its annual user conference ConnectCentral^®, that it is adding artificial intelligence (AI) enabled voice analytics to its industry-leading open platform. With more than 15,000 developers and 1,500 existing integrations, RingCentral is now partnering with Gong.io, ThetaLake and Velvetech to deliver real-time and post-call voice analytics services to global customers.

November 13, 2018
New RingCentral Engage Platform Enhances Digital
Customer Experiences

RingCentral, Inc., (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced at its annual user conference ConnectCentral^®, RingCentral Engage™, a leading digital customer engagement platform based on its recent acquisition of Dimelo. Dimelo, based in Paris, France is deployed by leading global organisations such as Allianz, AXA, BNP Paribas, ENGIE, Orange, and Telenor, spanning multiple industries including telecom, financial services, insurance and retail. To enhance customer experiences by enabling agents and supervisors to leverage experts from within the organisation, RingCentral also announced the upcoming integration of RingCentral Engage with RingCentral’s team messaging and video solutions.

November 13, 2018
RingCentral Reimagines Communications & Collaboration User Experience with a New Unified Mobile App

RingCentral, Inc., (NYSE:RNG), a leading provider of enterprise cloud communications and collaboration solutions, today announced at its annual user conference ConnectCentral^®, the availability of the new RingCentral unified mobile app, an entirely reimagined collaboration-centric experience for enterprise communications. This offering provides a modern conversational workspace allowing people to communicate the way they want using the devices of their choice. The RingCentral unified mobile app eliminates the need for multiple applications and unites voice, team messaging, video meetings, and other key features into a single user experience.

October 30, 2018
Opus 2 Delivers Virtual Courtrooms with RingCentral

RingCentral UK, Ltd., a leading provider of enterprise cloud communications and collaboration solutions and a wholly owned subsidiary of RingCentral, Inc. (NYSE:RNG), today announced that Opus 2, a global legal technology business, has selected RingCentral Rooms™ video conferencing solution to build its virtual courtroom offering and help manage cases worldwide. By removing the need to bring witnesses to court in-person, legal firms can drive productivity, reduce costs, and manage sensitivities around court attendance.

October 24, 2018
RingCentral Completes Acquisition of Dimelo, a Leading Digital Customer Engagement Platform

RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced that it has completed its acquisition of Dimelo, a leading cloud-based digital customer engagement platform.

October 15, 2018
RingCentral Named a Leader in the Gartner Magic Quadrant for Unified Communications as a Service, Worldwide Report

RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced that Gartner has recognised RingCentral as a Leader in the Magic Quadrant for Unified Communications as a Service, Worldwide report.* In the Magic Quadrant report, published on October 10, 2018, RingCentral was positioned furthest to the right within the Leaders quadrant for completeness of vision and ability to execute.

October 11, 2018
RingCentral Signs Definitive Agreement to Acquire Dimelo, a Leading Digital Customer Engagement Platform

RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced that it has entered into a definitive agreement to acquire Dimelo, a leading cloud-based digital customer engagement platform. Dimelo enables enterprises to manage all their digital customer interactions through a single platform. Dimelo is deployed by leading global organizations such as Allianz, AXA, BNP Paribas, ENGIE, Orange, and Telenor, spanning multiple industries including telecom, financial services, insurance and retail.

September 20, 2018
Pharmacy2U Selects RingCentral for Innovative
Omnichannel Communications

RingCentral UK, Ltd., a leading provider of enterprise cloud communications and collaboration solutions and a wholly owned subsidiary of RingCentral, Inc. (NYSE:RNG), has been selected by Pharmacy2U, the UK's largest online pharmacy, as its central communication platform to help it deliver a truly customer-centric contact centre experience to support its rapid growth.

September 12, 2018
BT Brings RingCentral’s Cloud Communications Solution to Medium and Large Enterprises

RingCentral UK, Ltd., a wholly owned subsidiary of RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced that BT has enhanced and extended its Cloud Phone solution – which is hosted by RingCentral – to meet the needs of medium and large enterprise customers.

August 2, 2018
RingCentral to Host ConnectCentral 2018 User Conference in
San Francisco

RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, will host its third annual user conference, ConnectCentral^® 2018, on November 12–14 at the Westin St. Francis hotel in San Francisco. As the industry’s premier cloud communications event, ConnectCentral 2018 brings together thought leaders, IT professionals, and RingCentral experts to discuss how the cloud is revolutionizing the way we work. Anchored around the theme of “Unite,” ConnectCentral 2018 will showcase how a new generation of communications and collaboration technologies can unite people, ideas, and businesses globally like never before.

June 27, 2018
BMJ Overhauls Global Communications and Team Collaboration with RingCentral Cloud Solutions

RingCentral UK, Ltd., a leading provider of enterprise cloud communications and collaboration solutions and a wholly owned subsidiary of RingCentral, Inc., has been selected by BMJ, one of the world’s leading medical knowledge providers, as its global communications platform of choice. With RingCentral, BMJ is empowering its growing global workforce across 10 countries to drive efficient customer communications and deeper team collaboration.

May 15, 2018
Arco Selects RingCentral for New National Customer
Engagement Centre

RingCentral UK, Ltd., a leading provider of enterprise cloud communications and collaboration solutions and a wholly owned subsidiary of RingCentral, Inc., has been selected by Arco, the UK’s leading Safety Company, as the foundational technology for its new National Customer Engagement Centre. RingCentral’s Contact Centre solution will be deployed as part of an ongoing Arco strategy of business investment with the aim of moving towards agile cloud infrastructure and process.

May 7, 2018
RingCentral Expands in Asia Pacific with New Office in Australia

RingCentral Australia Pty Ltd, a leading provider of enterprise cloud communications and collaboration solutions and a wholly owned subsidiary of RingCentral, Inc. (NYSE:RNG), today announced its expansion in Asia Pacific (APAC) with a new office in Australia. RingCentral is building on its APAC expansion with new leadership, channel partnerships, and local product offering:

• The appointment of Ben Swanson as director of channels for APAC to lead business in the region from new sales office in Sydney
• Addition of leading channel partners, including Google Premier partner Dialog Information Technology, to spearhead sales efforts in region
• RingCentral direct peering with tier one local operators across the region. For the Australian market, applications delivery is done from service centers in Australia, and local billing in Australian dollars

March 7, 2018
RingCentral Launches Integrated Collaborative Contact Center

RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced its Collaborative Contact Center solution, which transforms the way organizations manage customer engagement. RingCentral Contact Center™ integrated with RingCentral Glip™, a team messaging and collaboration solution, and new RingCentral Pulse™ service enables agents and supervisors to communicate and collaborate across their organizations in real time to resolve customer issues efficiently.

March 5, 2018
Report: App Overload Is Creating Chaos at Work and Costing Businesses Billions

RingCentral UK, Ltd., a leading provider of enterprise cloud communications and collaboration solutions and a wholly owned subsidiary of RingCentral, Inc. (NYSE:RNG), today released its new report From Workplace Chaos to Zen: How App Overload Is Reshaping the Digital Workplace. The report is based on a global survey of 2,000 knowledge workers and reveals that the very workplace apps intended to streamline tasks have sparked an app overload that is costing enterprises billions in lost productivity.

February 20, 2018
Intelligence Partner Brings RingCentral Cloud Communications Solutions to Businesses in Spain

RingCentral UK, Ltd., a leading provider of enterprise cloud communications and collaboration solutions and a wholly owned subsidiary of RingCentral, Inc. (NYSE:RNG), today announced that Intelligence Partner, a consulting leader in cloud computing solutions, has selected RingCentral as its exclusive cloud communications and collaboration solutions provider. With RingCentral, Intelligence Partner will bring the industry’s leading cloud communications solutions to businesses across Spain. This will enable companies of all sizes to more effectively collaborate and connect with their customers, partners, and employees.