Miya Knights

Miya Knights has nearly 20 years' experience as a journalist, editor and research director specialising in enterprise technology use in retail. She has spent this time reporting on the demands and challenges faced by retailers and which technologies can best support their needs in addressing ever-more complex consumer expectations and behaviors. Miya also has comprehensive knowledge and understanding of vendor market trends. Miya co-authored Amazon: How the World’s Most Relentless Retailer will Continue to Revolutionize Commerce and Omnichannel Retail: How to build winning stores in a digital world, both published in 2019 by Kogan Page, with the latter being shortlisted for the Sales & Marketing Business Book Award 2020.

How Customer Experience Can Compete with Price

This blog post comes courtesy of Miya Knights, Head of Industry Insight, Eagle Eye Solutions Ltd. Having asked and read…

2 years ago

Why a Seamless Retail Experience Matters

This blog post comes courtesy of Miya Knights, Head of Industry Insight, Eagle Eye Solutions Ltd. ‘Omnichannel’ customers, who shop…

2 years ago

Gartner IT Symposium Europe: Digital Communications Take the Lead

It doesn’t seem that long ago that 2020 predictions seemed far off. Now, with 2020 just on the horizon, IT…

2 years ago

What does loyalty look like today?

Loyalty is far from dead. But the mechanics of customer loyalty schemes designed to promote and reward frequency have to…

2 years ago

How to Build Winning Stores in a Digital World

We’ve come a long way since the first online sales, whether via terminal-based services in the 1980s or browser-based ecommerce…

2 years ago

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