Miya Knights has nearly 20 years' experience as a journalist, editor and research director specialising in enterprise technology use in retail. She has spent this time reporting on the demands and challenges faced by retailers and which technologies can best support their needs in addressing ever-more complex consumer expectations and behaviors. Miya also has comprehensive knowledge and understanding of vendor market trends. Miya co-authored Amazon: How the World’s Most Relentless Retailer will Continue to Revolutionize Commerce and Omnichannel Retail: How to build winning stores in a digital world, both published in 2019 by Kogan Page, with the latter being shortlisted for the Sales & Marketing Business Book Award 2020.
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