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You may think that you and your organisation are immune. Immune to sudden events or catastrophes that could make all…
When was the last time you sat and read the newspaper front to back? It’s safe to say that, like…
Call Blocker: Say Goodbye to Nuisance Calls! You know the scenario: You’re relaxing at home with a good book…
What is an Endpoint?: Vital Components, Strategies and Benefits Data breach costs have risen by 12.7% in the past year…
Everything you need to know about call queues We’ve all experienced it: we try to get through to our car…
What is Contact Centre Management? 7 Best Practices for Ultimate Efficiency Today’s customers expect a particularly high standard of customer…
Average Handle Time: Executing the 8 Best Practices Life’s busy for a lot of people. So when they call a…
18 Call Centre KPIs and Metrics to Track for Maximum Productivity Call centres have come a long way, especially in…
A Complete Guide to Call Centre QA To Optimise Your Workforce Quality assurance is a central process for all businesses,…
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