Prescriptive analytics is a branch of data analytics that applies descriptive analytics and the outcomes of predictive models to suggest…
Every business handles inbound calls, sometimes daily. Customers and clients need to get in touch, and picking up the phone…
Natural Language Processing (NLP) refers to the set of methods that allow computers to understand, read, and derive meaning from…
Whether in our personal or professional lives, we all want to know we’re being listened to. In professional environments, showing…
If you are thinking about expanding or starting your own call centre—rather than outsourcing—you may be considering using outbound calling.…
As your business expands, so too do the services you’re expected to provide. Customer support is vital, but a small…
As each of us grows and moves through life, we learn new things and accumulate knowledge. It is no different…
If you’re in charge of a workforce, there’s bound to be a lot of responsibilities weighing on your shoulders. First…
Even with the rise of eCommerce, telesales remains a sales tactic for companies. It’s an area that business owners should…
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