Workforce management in a call centre environment is tricky enough as it is without all the tech jargon. Our helpful resource hub helps contact centre managers debunk the acronyms and complex day-to-day IT terminology.
Our handy terminology guides and definition posts, give comprehensive, bitesize information on the keywords and phrases you might need to know when it comes to your technology needs. With our extensive resource hub at your fingertips, you can read, absorb, and focus more time on improving your customer journey.
Everything you need to know about call queues We’ve all experienced it: we try to get through to our car…
What is Contact Centre Management? 7 Best Practices for Ultimate Efficiency Today’s customers expect a particularly high standard of customer…
Average Handle Time: Executing the 8 Best Practices Life’s busy for a lot of people. So when they call a…
18 Call Centre KPIs and Metrics to Track for Maximum Productivity Call centres have come a long way, especially in…
A Complete Guide to Call Centre QA To Optimise Your Workforce Quality assurance is a central process for all businesses,…
Everything You Need to Know About Speed Dial Whether for business or personal needs, having a speed dial extension on…
Call Management: How it Works and How it Can Help your Business Despite communication through digital channels increasing, phone systems…
What is Real-Time Analytics? Benefits, Impacts and Examples Any business that operates online, or offline for that matter,…
The global business process outsourcing market is expected to grow by a massive $230.2 billion by 2027. A fast-growing industry,…
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