Good customer service should be the foundation of every business. Happy customers tend to become returning customers, and returning customers…
Remember that old saying “the customer is always right”? It’s the key to any successful business, making sure you exceed…
It’s incumbent upon businesses to treat the issues and complaints raised by customers with the utmost seriousness and respect. This…
Engaging with your customers is one of the most crucial factors when it comes to business success. How your customer…
Today, enterprises are dealing with a rapidly changing world. There is a lot of uncertainty. Organisations need to find technology…
Marketing cloud is a term used by a number of vendors to refer to a suite of cloud-based marketing tools.…
In today’s ultra-competitive business world, consumers are more powerful than ever. Anyone who’s had a bad experience can do a…
Emails are a key part of any workweek, with the average office worker receiving 121 emails per day. However, many…
All companies need to stay connected. Now that most are using an omnichannel sales approach and connecting with customers via…
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