At RingCentral, our mission is to make your working life more pleasant by powering the critical tools you use everyday and make them available everywhere. In a time when businesses are striving for efficiency while maintaining customer experience, they look to us to enhance our tools with the latest technology and security and make them work from everywhere. It’s not just about making each individual more productive, but also unlocking new ways of working as a team that’s greater than the sum of their parts.
Crafted towards these goals, our Q3 RingCentral MVP innovations help your teams unify their forces to augment human collaboration and productivity. Let’s dig into what’s new.
Top Highlights:
Gartner estimates IT communications services spending in India to reach $24.7B in 2023. As more global corporations turn to India to grow satellite offices and develop technology hubs, they need fully compliant solutions to ensure business continuity and peace of mind. While noncompliant cloud solutions are technically available in India, organisations using these services run the risk of audits which can shut services down with little-to-no notice.
We proudly announced this quarter that RingCentral is the first global cloud provider to offer fully compliant cloud phone system services in India. RingCentral passed key regulatory certifications by the Department of Telecommunications (DOT) India and Telecom Regulatory Authority of India (TRAI), enabling organisations with a presence in India to access cloud phone capabilities to ease communication with employees, customers, and everyone in between. Customers operating in India can purchase Global MVP Select phone capabilities.
Our new call handling enhancements – driven by customer feedback – are specially designed to empower small and medium-sized business productivity and automation. Your employees now have the flexibility to create custom call rules directly from their desktop and mobile apps.
We’ve also expanded options for personalised greetings, custom ring settings, on the user level. Fancy setting up a special greeting message for your special clients or callers? Or do you want to determine the number of rings before a call goes to voicemail? The choice is now all yours.
We’ve updated the Admin Portal settings to align perfectly with the user app settings. This not only gives admins a consolidated view but also empowers them to assist users more effectively.
We’ve also introduced our all-new custom call rule wizard, a tool that lets you create special rules in just a few clicks. It’s simple, it’s efficient, and it’s designed to make your life easier.
We announced the GA release of a redesigned, revamped, and recharged RingCentral for Microsoft Teams 2.0 this quarter. This faster loading, telephony centric integration brings the best of RingCentral into Teams.
New features include:
RingCentral Rooms now allows you to configure an additional tablet to be used as a scheduling display. This tablet can then be placed on a wall right outside of a meeting room, allowing employees to view the availability of the room, and book the room as needed.
We’ve reimagined our Messaging experience to make connecting with your teams easier. New Messaging enhancements include:
Say goodbye to the hassle of logging in and out of different RingCentral accounts to switch and check for updates.
Driven by customer feedback, you can now login to and switch between different RingCentral accounts without having to logout, saving you time and ensuring you stay up to date across all of your RingCentral accounts.
Whether you’re managing personal and professional accounts or multiple businesses, account switching makes it easy to manage your various identities and roles.
To ensure you don’t miss out on these exciting new features, make sure you’re on the latest app update – 23.2.30. Don’t forget to bookmark our What’s New webpage quarterly to keep up with the latest and greatest!
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