Retail

5 Must-Have Customer Service Elements for Online Businesses

How can your eCommerce website compete with big-name brands? Global eCommerce sales are estimated to reach over £3.5 billion by…

2 years ago

How Customer Experience Can Compete with Price

This blog post comes courtesy of Miya Knights, Head of Industry Insight, Eagle Eye Solutions Ltd. Having asked and read…

2 years ago

Why a Seamless Retail Experience Matters

This blog post comes courtesy of Miya Knights, Head of Industry Insight, Eagle Eye Solutions Ltd. ‘Omnichannel’ customers, who shop…

2 years ago

What does loyalty look like today?

Loyalty is far from dead. But the mechanics of customer loyalty schemes designed to promote and reward frequency have to…

3 years ago

Why Brexit uncertainty means it’s more important than ever for retailers to focus on customer communication

Consumers – and retailers – are nervous. With prime minister Boris Johnson now pushing hard on October 31’s Brexit deadline…

3 years ago

How to Build Winning Stores in a Digital World

We’ve come a long way since the first online sales, whether via terminal-based services in the 1980s or browser-based ecommerce…

3 years ago

How Can Retailers Compete with Amazon?

This is the question my co-author Miya Knights and I get asked most since publishing our book earlier this year.…

3 years ago

Prospering With Pop-Up Stores

During fashion week in London’s Soho district this past February, Lego opened a pop-up store with nothing in it. Well,…

3 years ago

Retailers Get Personal With Consumers – And It’s Paying Off

Personalisation pays. Boston Consulting Group found brands creating personalised experiences are seeing revenue increase two-to-three times faster than those that…

3 years ago

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