As the customer journey evolves and extends into new environments like messaging, social media and mobile, today’s contact centres are changing. Businesses are being forced to re-think the way that … Read more “Understanding Conversational AI: Customer Engagement in the Age of Messaging”
Daniel heads up Product Management for RingCentral in EMEA. He has spent his career at RingCentral driving the expansion of cloud Business Communication solutions in the UK and EMEA via the adoption of exciting, innovative features and services as well as their integration into customers’ workflows.
He has spent the last 8 years in the cloud software and communication industries and his background is in software development and telecoms infrastructure.
The RingCentral Blog topics I'm interested in
Google Cloud Next is one of the most exciting events in the technology market. People from all over the world flock to hear about the latest updates to be delivered … Read more “AI, Integrations and More: Join Us at Google Cloud Next in London”
Launched in May, the RingCentral Office 10.1 release features enhancements that improve management for administrators and boost productivity for end users. Our new unlimited UK calling package enables organisations to … Read more “This Is Just In: RingCentral® 10.1 Release!”
Are you making the most of customer communications? Fifty-five percent of customers would pay more for a better experience, according to Defaqto research, and the more effort you put into … Read more “7 Tips for Getting Lucrative New Business Calls”
No matter how you slice the data, the UK is still in the top 10 of global economies which, according to the latest World Bank figures, is worth $2.9 trillion … Read more “Closing the Gap: Boosting Productivity through Application Unification”
As the ultimate must-see event for the communications space, the Call & Contact Centre Expo is a hub of inspiration and innovation for those who want to learn about customer … Read more “Introducing Daniel Yin at the 2018 Call & Contact Centre Expo”
Phones? UCaaS? Collaboration? The way we communicate changes faster than the weather. This blog post explores what is current and what is coming next for our communication interfaces. Communication is … Read more “The Future of Communication Interfaces”