Get the latest unified communications (UC) technology news, trends, tips, how-to, and practical advice. Expand your ideas about cloud-based UC.
When it comes to integrating calling into Microsoft Teams, calling services from a Unified Communications as a Service (UCaaS) provider has its benefits. In a recent survey in Europe, North … Read more “8 Benefits of Choosing A UCaaS Provider for Teams Telephony”
Communication is a vital part of running a company, whether you’re a small business or a larger enterprise. Business phones, traditionally a combination of desk phones linked via a PBX … Read more “10 Best SIP Phones of 2022 for Your Home or Business”
Simpler communications. It’s the idea that whether you connect on phone, video, messaging or contact centre, you have everything you need to supercharge your productivity, from anywhere and on any … Read more “Exciting New Capabilities To Level Up Your Hybrid Work Game”
As customer expectations continue to skyrocket in the wake of a pandemic that made the world switch to more digital means, organisations must keep up by making use of technology … Read more “What Is a Virtual Agent and How Can Contact Centres Use Them?”
How we work today feels very different to how it did just a year ago. With the proliferation of hybrid working, we face new challenges. Meeting fatigue, back-to-back meetings and … Read more “New AI features and more to overcome hybrid work frustrations”
How important is making any sort of call? It could be calls to or from customers, business calls to suppliers, and calls between your employees, whether based in one location … Read more “Google Voice Alternatives: 10 Picks for Businesses UK”
When you hear the term team huddle, the first thing you probably picture is a sports team, standing in a circle, the captain saying a few encouraging words before play … Read more “Team Huddle: How to Implement a Short Productive Team Meeting”
Call centres are hubs of communication, whether they’re used for sales or customer support, so it’s important for call centre agents to make a good first impression. Without the right … Read more “The Top 10 High-Quality Call Centre Headsets You Can Pair With RingCentral Phone Systems”
In an increasingly remote working landscape, business communication has taken a much more digital form. Without the watercooler work chat and incidental brainstorms in the corridors of the office, businesses … Read more “The Best Workplace Chat Software Alternatives for Business”