Get the latest unified communications (UC) technology news, trends, tips, how-to, and practical advice. Expand your ideas about cloud-based UC.
As customer expectations continue to skyrocket in the wake of a pandemic that made the world switch to more digital means, organisations must keep up by making use of technology … Read more “What is a Virtual Agent: The Uses to Contact Centres & User Experience”
How we work today feels very different to how it did just a year ago. With the proliferation of hybrid working, we face new challenges. Meeting fatigue, back-to-back meetings and … Read more “New AI features and more to overcome hybrid work frustrations”
How important is making any sort of call? It could be calls to or from customers, business calls to suppliers, and calls between your employees, whether based in one location … Read more “Google Voice Alternatives: 10 Picks for Businesses UK”
When you hear the term team huddle, the first thing you probably picture is a sports team, standing in a circle, the captain saying a few encouraging words before play … Read more “Team Huddle: How to Implement a Short Productive Team Meeting”
Call centres are hubs of communication, whether they’re used for sales or customer support, so it’s important for call centre agents to make a good first impression. Without the right … Read more “The Top 10 High-Quality Call Centre Headsets You Can Pair With RingCentral Phone Systems”
In an increasingly remote working landscape, business communication has taken a much more digital form. Without the watercooler work chat and incidental brainstorms in the corridors of the office, businesses … Read more “The Best Workplace Chat Software Alternatives for Business”
Whether you sing as a side-hustle or talk to customers and colleagues throughout the working day, the human voice holds real importance. World Voice Day (16th April) was set up as … Read more “World Voice Day: Why Voice Communication Matters in a New Era of Work”
More and more companies are turning to VoIP for their business communication needs. By 2020, the VoIP market was worth over $30 billion, and it could reach $95 billion by … Read more “Cost Effective VoIP Service: How to Choose the Best One”
Data collection is a more vital component in the success of a business than ever before. A vast 72% of marketing companies collect customer data through their websites, but what … Read more “Call Centre Analytics 101: What Modern Companies Should Know”