Stay updated with the latest articles and discussion topics about business trends that are set to impact SMB’s and enterprises.
One role. 100+ applications. The clock is ticking and you’re up to your neck in CVs. You’ve shortlisted some promising candidates… In a post-COVID world where remote working is quickly … Read more “What is blind hiring? How to de-bias and data-proof your recruitment”
This time last year as all of the prediction articles and blogs were being written, nobody could have anticipated or predicted what we have all lived through in 2020. Virtually … Read more “What Lies Ahead for 2021?”
The holiday season is coming up and you need to be ready. Your website needs to be ready. This is the time of the year when most retailers and businesses … Read more “How to prepare your website for the holiday sales season”
The digital transformation of companies accelerated significantly in 2020. In particular, they had to quickly adopt remote work and further increase their use of digital channels. A McKinsey study shows … Read more “The 6 Top Trends of Customer Experience in 2021”
Black Friday is one of the most important days of the year for most businesses. That is no different for online businesses. However, many businesses simply assume that they will … Read more “6 Methods to Prepare Your Online Store for Black Friday”
2020 has been an unpredictable year and 2021 will most likely continue this path. Business is not as usual as working conditions have changed (and still are changing). Remote work … Read more “Why Customer Service Automation Is Key to Master Remote Work”
“Unprecedented demand”, “Uncertain times”, “New Normal” and “Delays in responding to your enquiries” are tedious, vacuous, insincere pronouncements we heard ad nauseam from many companies as we attempted to contact … Read more “Call Deflection: A New Direction That’s Not Just an Excuse, but the Key to Great Customer Service”
Many industries are in the midst of a massive transformation, driven by the shift to cloud, the evolution of the workplace, and a pandemic that changed the way we connect … Read more “Shopper and Retail Employee Communications Roundup”
Venturing down the entrepreneurial path is anything but easy. However, running and growing a small business is even more challenging. The bitter truth is that 50% of small businesses fail … Read more “Best CRM software for small businesses and startups”