Stay updated with the latest articles and discussion topics about business trends that are set to impact SMB’s and enterprises.
Consumers have changed in meaningful ways in the past year, and now it’s the responsibility of businesses to keep pace with shifting customer preferences and behaviours. Welcome to Ringside. This … Read more “Ringside: Insider Interview with Paolo Fabrizio”
Building quality leads is an essential part of any business. You want to make sure that you are selling your products to interested people. The best way to do this … Read more “Sales Prospecting: Definition, Techniques and Tools”
The concept of remote work has been around for some time, and it’s only growing larger. More and more people are working from home each year, and the global COVID-19 … Read more “11 Cybersecurity Tips for Working from Home”
If you’re a frequent reader of this blog, you know I’m a big believer in the value of customer experience (CX) as a competitive differentiator for brands. You’ll also know … Read more “The Importance of the Call Centre in the Delivery of CX”
In business, planning is everything. Whether you’re starting in business for the first time or you’ve got years of experience under your belt, one thing remains true: you need to … Read more “How to Create a Business Plan – Examples, Templates and Tools”
Carlos Hidalgo gives more advice on delivering customer experience through the contact centre, managing and leading remote teams, and preparing contact centres for the new age of hybrid work. In … Read more “Delivering Exceptional Customer Experience: Tools, Talent and Training”
Do you know that there are 1.7 billion websites worldwide? Around 600k sites are launched daily. We could say that Coronavirus and the pandemic situation have pushed our creative limits … Read more “What is a CMS and What are the Best Content Management System Platforms?”
Whether you’re looking to boost your income with a side hustle or start a full-time business, working from home (WFH) provides you with the luxury of flexibility. Depending on what … Read more “50 Small Business Ideas You Can Start at Home”
Introduction The flexibility of working from home became even more apparent in the past twelve months. For many, it was not even the normality before offices shut and work patterns … Read more “How to Successfully Motivate Your Remote Contact Centre Team”