Stay updated with the latest articles and discussion topics about business trends that are set to impact SMB’s and enterprises.
If you’re a frequent reader of this blog and my articles, you already know that customer experience (CX) is a recurring theme for me. The reason why? I firmly believe … Read more “The ROI of Customer Experience”
Sebastian Glock is Senior Technology Evangelist at Cognigy where he acts as a mediator between technology and business. He has advised top-tier companies in Europe and North America in digital … Read more “Ringside: Insider Interview with Sebastian Glock”
Daniel Ord is a certified CXPA Recognised Training Provider with an insightful background. Accumulating years of experience through other companies and his own (OmniTouch International), Daniel is no stranger to … Read more “Ringside: Insider Interview with Daniel Ord”
Looking to resolve your customers’ queries quicker? 68% of people get annoyed when their call is transferred between departments so don’t keep them waiting. Consider using conversational AI to facilitate … Read more “How Conversational AI Facilitates Smart Routing”
Virtual learning was a thing long before the online world even existed. Colleges and universities provided distance learning opportunities that stretched beyond the classroom through letter correspondence, radio broadcasts, television, … Read more “The Online Course Industry Outlook (and a Bit of History)”
Buying a franchise is often viewed as a shortcut to owning a business. Traditional ownership means taking absolute responsibility from day one. Small business owners need to develop a viable … Read more “Top 50 UK Franchise Opportunities to Buy & Own This Year”
It seemed like it was just weeks into the pandemic when people were already questioning the future of work. Would offices be a thing of the past? Was remote work … Read more “What Can We Expect From the Hybrid Workplace?”
Webinars have always been a content tool well recognised by companies for their usefulness. But because of the pandemic, when everything has suddenly gone online and video calls and conferencing … Read more “10 Tips on Creating Webinars People Will Want to Watch”
Customer care is taking care of your customer. End of the article, right? If only it were so simple. While every eCommerce business realises the importance of providing the best … Read more “What is Customer Care? The Ultimate Guide”
