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Business Trends – CX

Stay updated with the latest articles and discussion topics about business trends that are set to impact SMB’s and enterprises.

Bling hiring recruitment

What is blind hiring? How to de-bias and data-proof your recruitment

One role. 100+ applications. The clock is ticking and you’re up to your neck in CVs. You’ve shortlisted some promising candidates… In a post-COVID world where remote working is quickly … Read more “What is blind hiring? How to de-bias and data-proof your recruitment”

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Joe Caccavale Author
man on a grey sofa is interacting with a digital tablet while working from home

What Lies Ahead for 2021?

This time last year as all of the prediction articles and blogs were being written, nobody could have anticipated or predicted what we have all lived through in 2020. Virtually … Read more “What Lies Ahead for 2021?”

Carlos Hidalgo
Carlos Hidalgo Author
photo of someone holding a mobile phone and using an online chatbot service while they are sitting at a cafe table with a cup of coffee

How to prepare your website for the holiday sales season

The holiday season is coming up and you need to be ready. Your website needs to be ready. This is the time of the year when most retailers and businesses … Read more “How to prepare your website for the holiday sales season”

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Marija Blazevic Author
customer experience trends

The 6 Top Trends of Customer Experience in 2021

The digital transformation of companies accelerated significantly in 2020. In particular, they had to quickly adopt remote work and further increase their use of digital channels.  A McKinsey study shows … Read more “The 6 Top Trends of Customer Experience in 2021”

Julien Rio Profile
Julien Rio Author
bench accounting CVBOoRoM unsplash scaled

6 Methods to Prepare Your Online Store for Black Friday

Black Friday is one of the most important days of the year for most businesses. That is no different for online businesses. However, many businesses simply assume that they will … Read more “6 Methods to Prepare Your Online Store for Black Friday”

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Olga Wojas Author
Remote Work Automation

Why Customer Service Automation Is Key to Master Remote Work

2020 has been an unpredictable year and 2021 will most likely continue this path. Business is not as usual as working conditions have changed (and still are changing). Remote work … Read more “Why Customer Service Automation Is Key to Master Remote Work”

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Karen Bartel Author
modern man using mobile connection reach calling video calls chatting technology working from home t omEBRA

Call Deflection: A New Direction That’s Not Just an Excuse, but the Key to Great Customer Service

“Unprecedented demand”, “Uncertain times”, “New Normal” and “Delays in responding to your enquiries” are tedious, vacuous, insincere pronouncements we heard ad nauseam from many companies as we attempted to contact … Read more “Call Deflection: A New Direction That’s Not Just an Excuse, but the Key to Great Customer Service”

Gerry Brown
Gerry Brown Author
smiling young woman holding product in supermarket and searching on the phone

Shopper and Retail Employee Communications Roundup

Many industries are in the midst of a massive transformation, driven by the shift to cloud, the evolution of the workplace, and a pandemic that changed the way we connect … Read more “Shopper and Retail Employee Communications Roundup”

zofia
Zofia Bobrowicz Cohn Author
Best CRM software

Best CRM software for small businesses and startups

Venturing down the entrepreneurial path is anything but easy. However, running and growing a small business is even more challenging.  The bitter truth is that 50% of small businesses fail … Read more “Best CRM software for small businesses and startups”

coreen
Coreen Menezes Author
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