Stay updated with the latest articles and discussion topics about business trends that are set to impact SMB’s and enterprises.
With technology constantly evolving and growing competition in the workforce, the recruitment world is changing on a fundamental level. To keep up with the current trends and business needs, investing … Read more “5 Reasons Why An ATS & CRM Software Is Important For Your Business”
Having a way for customers to contact you is essential for any successful business. This could be via email address, online messaging, or even your social media pages. However, … Read more “A Foolproof Guide to Creating a Custom Mobile Number in the UK”
At a glance: Switching between apps How did RingCentral help Sitel Group? Creating an automated and scalable environment Insight on a whole other level The cogs that power the machine … Read more “Scaling Citizen Support During a Crisis: A Sitel Group® Story”
A business can’t run without customers. You’ve got to draw in customers, then ensure they keep coming back. Ideally, they’ll love your products enough to introduce them to their friends. … Read more “Customer Experience Analytics: A Complete Guide To Improve Customer Relationship For Your Business”
Out with the old, in with the new. RingCentral provides customers with new standard contractual clauses and additional safeguards. On 4 June, the European Commission adopted new Standard Contractual Clauses … Read more “Our Update on International Data Transfers and the New Standard Contractual Clauses”
If you’re a frequent reader of this blog and my articles, you already know that customer experience (CX) is a recurring theme for me. The reason why? I firmly believe … Read more “The ROI of Customer Experience”
Sebastian Glock is Senior Technology Evangelist at Cognigy where he acts as a mediator between technology and business. He has advised top-tier companies in Europe and North America in digital … Read more “Ringside: Insider Interview with Sebastian Glock”
Daniel Ord is a certified CXPA Recognised Training Provider with an insightful background. Accumulating years of experience through other companies and his own (OmniTouch International), Daniel is no stranger to … Read more “Ringside: Insider Interview with Daniel Ord”
Looking to resolve your customers’ queries quicker? 68% of people get annoyed when their call is transferred between departments so don’t keep them waiting. Consider using conversational AI to facilitate … Read more “How Conversational AI Facilitates Smart Routing”
