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Business Trends – CX

Stay updated with the latest articles and discussion topics about business trends that are set to impact SMB’s and enterprises.

  • Business Trends - CX
  • Tips

7 Ways to Use AI in Email Marketing to Boost Revenues

Emails have long been used for marketing because of their direct approach and cost-effective nature. Did you notice how sometimes it can be hard to increase email open rates? Is … Read more “7 Ways to Use AI in Email Marketing to Boost Revenues”

Nick Brown
Nick Brown Author
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  • Business Trends - CX
  • Cloud Communications
  • Customer Care
  • Customer Experience
  • Interviews

5 Reasons Why An ATS & CRM Software Is Important For Your Business

With technology constantly evolving and growing competition in the workforce, the recruitment world is changing on a fundamental level.  To keep up with the current trends and business needs, investing … Read more “5 Reasons Why An ATS & CRM Software Is Important For Your Business”

Eli Franklin
Eli Franklin Author
Custom Mobile Number in UK - RingCentral UK Blog
  • Business Trends - CX

A Foolproof Guide to Creating a Custom Mobile Number in the UK

  Having a way for customers to contact you is essential for any successful business. This could be via email address, online messaging, or even your social media pages.  However, … Read more “A Foolproof Guide to Creating a Custom Mobile Number in the UK”

Allyn Jayawon
Allyn Jayawon Author
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  • Business Trends - CX

Scaling Citizen Support During a Crisis: A Sitel Group® Story

At a glance: Switching between apps How did RingCentral help Sitel Group? Creating an automated and scalable environment Insight on a whole other level The cogs that power the machine … Read more “Scaling Citizen Support During a Crisis: A Sitel Group® Story”

Deven Chauhan
Deven Chauhan Author
RingCentral UK Blog for Customer Experience Analytics
  • Business Trends - CX

Customer Experience Analytics: A Complete Guide To Improve Customer Relationship For Your Business

A business can’t run without customers. You’ve got to draw in customers, then ensure they keep coming back. Ideally, they’ll love your products enough to introduce them to their friends. … Read more “Customer Experience Analytics: A Complete Guide To Improve Customer Relationship For Your Business”

Allyn Jayawon
Allyn Jayawon Author
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  • Business Trends - CX
  • Security

Our Update on International Data Transfers and the New Standard Contractual Clauses

Out with the old, in with the new. RingCentral provides customers with new standard contractual clauses and additional safeguards. On 4 June, the European Commission adopted new Standard Contractual Clauses … Read more “Our Update on International Data Transfers and the New Standard Contractual Clauses”

Paola Zeni
Paola Zeni Author
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  • Business Trends - CX
  • Contact Centre

The ROI of Customer Experience

If you’re a frequent reader of this blog and my articles, you already know that customer experience (CX) is a recurring theme for me. The reason why? I firmly believe … Read more “The ROI of Customer Experience”

Carlos Hidalgo
Carlos Hidalgo Author
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  • Business Trends - CX
  • Interviews

Ringside: Insider Interview with Sebastian Glock

Sebastian Glock is Senior Technology Evangelist at Cognigy where he acts as a mediator between technology and business. He has advised top-tier companies in Europe and North America in digital … Read more “Ringside: Insider Interview with Sebastian Glock”

Sara Schnierle
Sara Schnierle Marketing Specialist
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  • Business Trends - CX
  • Contact Centre

Ringside: Insider Interview with Daniel Ord

Daniel Ord is a certified CXPA Recognised Training Provider with an insightful background. Accumulating years of experience through other companies and his own (OmniTouch International), Daniel is no stranger to … Read more “Ringside: Insider Interview with Daniel Ord”

Robert Morrissey
Robert Morrissey Author
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