RingCentral Glossary

With cloud computing and unified communications set to shape the future of the working world, it’s a good idea to get your head around the jargon. Whether you want to gen-up on your VoIP-related terminology, finally decode that acronym everyone uses or you’re a totally cloud communications rooky, looking to demystify all the lingo, take a look at our glossary pages for a little clarity.

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Return on Sales -also known as ROS, is a vital metric in any business operation to ensure it’s running efficiently and working toward your bottom line. Learn here how to calculate ROS and its importance.

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Mission Statement

WHA EXACTLY is a mission statement? Why do you need one? How does it differ from the company’s vision? How do you make your company’s mission statement one that best reflects your hopes for the business? CLICK HERE <<<<

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Competitive Intelligence

Competitive intelligence (CI) is a core part of any business strategy. HERE'S a list of some of the types of Competitive Intelligence your business should explore when performing a CI report. <<<<

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Customer Experience Management

CEM is the management of your customers’ experiences and interactions with your business. Learn here about the best techniques and strategies to serve better customer expectations.

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Cloud Computing Definitions

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Contact Centre Definitions

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Customer Experience Definitions

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eCommerce Definitions

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Unified Communications Definitions

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