With cloud computing and unified communications set to shape the future of the working world, it’s a good idea to get your head around the jargon. Whether you want to gen-up on your VoIP-related terminology, finally decode that acronym everyone uses or you’re a totally cloud communications rooky, looking to demystify all the lingo, take a look at our glossary pages for a little clarity.
RingCentral Glossary
Cloud Computing Definitions
- Anything as a Service (XaaS)
- Application Migration
- Cloud Application
- Cloud Architect
- Cloud browser
- Cloud Collaboration
- Cloud Computing
- Cloud Database
- Cloud Engineer
- Cloud IDE
- Cloud Infrastructure
- Cloud Integration
- Cloud Management
- Cloud Management Platform
- Cloud Migration
- Cloud Server
- Function as a Service (FaaS)
- Hybrid Cloud
- Hybrid IT
- Infrastructure as a Service (IaaS)
- Integration Platform as a Service (iPaaS)
- Mobile Cloud
- Multi-Tenant Cloud
- Multicloud
- Platform as a Service (PaaS)
- Private Cloud
- Public Cloud
- Software as a Service (SaaS)
- Virtual Private Cloud
- Web Application
Contact Centre Definitions
- Auto Dialler
- Automatic Call Distribution (ACD)
- Call Centre Agent
- Cold Call
- First Contact Resolution
- Interactive Voice Response (IVR)
- Key Performance Indicators (KPIs)
- Knowledge Base
- Performance Management
- Proactive Customer Service
- Schedule Adherence
- Voice Recognition
Customer Experience Definitions
- Attrition Rate
- Customer Effort Score
- Customer Engagement Strategy
- Customer Rapport
- Customer Relationship Management (CRM)
- Customer Segmentation
- Email Etiquette
- Marketing Cloud
- Net Promoter Score
- Omnichannel
- Real-Time Analytics
- Relationship Marketing
- Service Cloud
- Service Recovery
eCommerce Definitions
Visit eCommerce Definitions GlossaryUnified Communications Definitions
- Annotation
- Asynchronous Communication
- Cloud Telephony (Cloud Calling)
- Dedicated Line
- Eavesdropping
- Hot Desking
- Interoperability
- IP PBX
- IP telephony (Internet Protocol telephony)
- Podcast
- Private Branch Exchange (PBX)
- Quality of Service (QoS)
- Session Initiation Protocol (SIP)
- SIP Trunking (Session Initiation Protocol Trunking)
- Synchronous Communication
- Teleconferencing
- Telephony
- Video as a Service (VaaS)
- Video Conference
- Videotelephony
- Vishing (Voice or VoIP phishing)