RingCentral Glossary

With cloud computing and unified communications set to shape the future of the working world, it’s a good idea to get your head around the jargon. Whether you want to gen-up on your VoIP-related terminology, finally decode that acronym everyone uses or you’re a totally cloud communications rooky, looking to demystify all the lingo, take a look at our glossary pages for a little clarity.

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Call Centre QA

Customers are well aware that they are entitled to outstanding service, and if you provide less, be prepared to lose them. But how do you address your call centre QA?

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Speed Dial

Do you know exactly how to add speed dial to your phone and why having a speed dial button is so crucial for both your business and your private life? Keep reading our guide on speed dial, and get ready to communicate faster, better and more efficiently.

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Customer Reviews

There are many different forms of customer reviews. While no template or format is perfect, each type of online customer review plays a vital role in promoting your large or small business. Read more!

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eCommerce Business

This post teaches eCommerce business and how to start it - the step-by-step processes. And find out how the RingCentral tool can help you. Read on now!

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Cloud Computing Definitions

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Contact Centre Definitions

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Customer Experience Definitions

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eCommerce Definitions

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Unified Communications Definitions

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