RingCentral Glossary
With cloud computing and unified communications set to shape the future of the working world, it’s a good idea to get your head around the jargon. Whether you want to gen-up on your VoIP-related terminology, finally decode that acronym everyone uses or you’re a totally cloud communications rooky, looking to demystify all the lingo, take a look at our glossary pages for a little clarity.
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Trending Terms
Eavesdropping
Here are THE BEST WAYS you can advocate more secure meetings by being aware of what eavesdropping is and how to prevent these attacks.
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Recently Added
Return-on-Sales
Return on Sales -also known as ROS, is a vital metric in any business operation to ensure it’s running efficiently and working toward your bottom line. Learn here how to calculate ROS and its importance.
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Mission Statement
WHA EXACTLY is a mission statement? Why do you need one? How does it differ from the company’s vision? How do you make your company’s mission statement one that best reflects your hopes for the business? CLICK HERE <<<<
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Competitive Intelligence
Competitive intelligence (CI) is a core part of any business strategy. HERE'S a list of some of the types of Competitive Intelligence your business should explore when performing a CI report. <<<<
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Customer Experience Management
CEM is the management of your customers’ experiences and interactions with your business. Learn here about the best techniques and strategies to serve better customer expectations.
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Recommended Resources
Teleconference: Join and Host Teleconferencing Meetings
Need an instant teleconference? SIGN UP NOW and use RingCentral's teleconferencing features anytime, anywhere!
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Easy & Secure Conference Calls - Get the Best Features & FAQs
No more "What? Sorry? No, you go!" with conferencecalls designed to optimise your team'scommunications. To start your seamless teamcommunication, CLICK HERE.
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Start Sharing Screen During Online Meetings
Screen share from all of your devices and allow your colleagues to see the most of your presentations and reports. Read our guide for 400K+ businesses so for HERE.
Cloud Computing Definitions
- Anything as a Service (XaaS)
- Application Migration
- Cloud Application
- Cloud Architect
- Cloud browser
- Cloud Collaboration
- Cloud Computing
- Cloud Database
- Cloud Engineer
- Cloud IDE
- Cloud Infrastructure
- Cloud Integration
- Cloud Management
- Cloud Management Platform
- Cloud Migration
- Cloud Server
- Function as a Service (FaaS)
- Hybrid Cloud
- Hybrid IT
- Infrastructure as a Service (IaaS)
- Integration Platform as a Service (iPaaS)
- Mobile Cloud
- Multi-Tenant Cloud
- Multicloud
- Platform as a Service (PaaS)
- Private Cloud
- Public Cloud
- Software as a Service (SaaS)
- Virtual Private Cloud
- Web Application
Contact Centre Definitions
- Auto Dialler
- Automatic Call Distribution (ACD)
- Call Centre Agent
- Call Centre Outsourcing
- Cold Call
- First Contact Resolution
- Interactive Voice Response (IVR)
- Key Performance Indicators (KPIs)
- Knowledge Base
- Knowledge Management
- Outbound Call
- Performance Management
- Proactive Customer Service
- Schedule Adherence
- Telesales
- Voice Recognition
- Workforce Management (WFM)
Customer Experience Definitions
- Attrition Rate
- Brand Recognition
- CRM Analytics
- Customer Effort Score
- Customer Engagement Strategy
- Customer Experience Management
- Customer Rapport
- Customer Relationship Management (CRM)
- Customer Segmentation
- Customer-Centric
- Direct Marketing Email
- Email Etiquette
- Hosted CRM
- Marketing Cloud
- Multi-Channel Marketing
- Net Promoter Score
- Omnichannel
- Real-Time Analytics
- Relationship Marketing
- Service Cloud
- Service Recovery
eCommerce Definitions
- Benchmark
- Competitive Intelligence
- Conversion Rate
- CSV (Comma-Separated Values) File
- Enterprise
- Inbound Marketing
- Logistics
- Mission Statement
- Promotional Code
- Purchase Order
- Retail
- Return-on-Sales
- Shopping Cart
- Shopping Cart Abandonment
- SKU Number
- Tariff
- Unique Selling Proposition
Unified Communications Definitions
- Annotation
- Asynchronous Communication
- Cloud Telephony (Cloud Calling)
- Dedicated Line
- Eavesdropping
- Hot Desking
- Interoperability
- IP PBX
- IP telephony (Internet Protocol telephony)
- Podcast
- Private Branch Exchange (PBX)
- Quality of Service (QoS)
- Session Initiation Protocol (SIP)
- SIP Trunking (Session Initiation Protocol Trunking)
- Synchronous Communication
- Teleconferencing
- Telephony
- Video as a Service (VaaS)
- Video Conference
- Videotelephony
- Vishing (Voice or VoIP phishing)
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