RingCentral Glossary
With cloud computing and unified communications set to shape the future of the working world, it’s a good idea to get your head around the jargon. Whether you want to gen-up on your VoIP-related terminology, finally decode that acronym everyone uses or you’re a totally cloud communications rooky, looking to demystify all the lingo, take a look at our glossary pages for a little clarity.
Select by Category:
Trending Terms
Eavesdropping
Here are THE BEST WAYS you can advocate more secure meetings by being aware of what eavesdropping is and how to prevent these attacks.
See complete definition
Recently Added
Cloud VPN
Your business cloud could be more optimized through cloud VPN. But what is Cloud VPN? Click here to know more about its functions and why businesses need it.
See complete definition
Cloud Security
What is cloud security? CLICK HERE to learn about cloud security, its important functions, and what businesses need to know before purchasing.
See complete definition
Cloud Backup
Cloud backup is essential to business success because it keeps data secure. CLICK HERE to learn about cloud backup, its features, and how it protects businesses.
See complete definition
DSL
DSL or Digital Subscriber Lines are one of your bridges in this hyperconnected world. Learn more about what sets DSL apart from other connections here -->
See complete definition
Recommended Resources
Teleconference: Join and Host Teleconferencing Meetings
Need an instant teleconference? SIGN UP NOW and use RingCentral's teleconferencing features anytime, anywhere!
-
Easy & Secure Conference Calls - Get the Best Features & FAQs
No more "What? Sorry? No, you go!" with conferencecalls designed to optimise your team'scommunications. To start your seamless teamcommunication, CLICK HERE.
-
Start Sharing Screen During Online Meetings
Screen share from all of your devices and allow your colleagues to see the most of your presentations and reports. Read our guide for 400K+ businesses so for HERE.
Cloud Computing Definitions
- Anything as a Service (XaaS)
- Application Migration
- Cloud Application
- Cloud Architect
- Cloud Backup
- Cloud browser
- Cloud Collaboration
- Cloud Computing
- Cloud Database
- Cloud Engineer
- Cloud IDE
- Cloud Infrastructure
- Cloud Integration
- Cloud Management
- Cloud Management Platform
- Cloud Migration
- Cloud Security
- Cloud Server
- Cloud VPN
- Function as a Service (FaaS)
- Hybrid Cloud
- Hybrid IT
- Infrastructure as a Service (IaaS)
- Integration Platform as a Service (iPaaS)
- Mobile Cloud
- Multi-Tenant Cloud
- Multicloud
- Platform as a Service (PaaS)
- Private Cloud
- Public Cloud
Contact Centre Definitions
- Active listening
- Auto Dialler
- Automatic Call Distribution (ACD)
- BPO
- Call Centre Agent
- Call Centre Outsourcing
- Cold Call
- First Contact Resolution
- Inbound Call
- Interactive Voice Response (IVR)
- Key Performance Indicators (KPIs)
- Knowledge Base
- Knowledge Management
- Natural Language Processing (NLP)
- Outbound Call
- Performance Management
- Prescriptive Analytics
- Proactive Customer Service
- Schedule Adherence
- Telesales
- Voice Recognition
- Workforce Management (WFM)
Customer Experience Definitions
- Attrition Rate
- Brand Recognition
- CRM Analytics
- Customer Effort Score
- Customer Engagement Strategy
- Customer Experience Management
- Customer Rapport
- Customer Relationship Management (CRM)
- Customer Segmentation
- Customer-Centric
- Direct Marketing Email
- Email Etiquette
- Hosted CRM
- Marketing Cloud
- Multi-Channel Marketing
- Net Promoter Score
- Omnichannel
- Real-Time Analytics
- Relationship Marketing
- Service Cloud
- Service Recovery
eCommerce Definitions
- Average Order Value (AOV)
- Benchmark
- Competitive Intelligence
- Consignment
- Content Management System
- Conversion Rate
- Cross-Selling
- CSV (Comma-Separated Values) File
- Customer Lifecycle
- Enterprise
- Inbound Marketing
- Logistics
- Mission Statement
- Promotional Code
- Purchase Order
- Resource Management
- Retail
- Return-on-Sales
- Shopping Cart
- Shopping Cart Abandonment
- SKU Number
- Tariff
- Unique Selling Proposition
- Upselling
Unified Communications Definitions
- Annotation
- Asynchronous Communication
- Cloud Telephony (Cloud Calling)
- Dedicated Line
- DSL
- Eavesdropping
- Hot Desking
- Interoperability
- IP PBX
- IP telephony (Internet Protocol telephony)
- Jitter
- PABX
- Packet
- Packet Loss
- Podcast
- Private Branch Exchange (PBX)
- Quality of Service (QoS)
- Session Initiation Protocol (SIP)
- SIP Trunking (Session Initiation Protocol Trunking)
- Synchronous Communication
- Teleconferencing
- Telephony
- Video as a Service (VaaS)
- Video Conference
- Videotelephony
- Vishing (Voice or VoIP phishing)
Message. Video. Phone. Together.
Everything you need to get work done in one beautiful app.