Nobody enjoys spending hours in a calling queue, waiting for an answer to a pressing question. While interactive voice response (IVR) recordings attempt to streamline the customer service experience, they … Read more “Will Chatbots Replace IVR?”
Daniel heads up Product Management for RingCentral in EMEA. He has spent his career at RingCentral driving the expansion of cloud Business Communication solutions in the UK and EMEA via the adoption of exciting, innovative features and services as well as their integration into customers’ workflows.
He has spent the last 8 years in the cloud software and communication industries and his background is in software development and telecoms infrastructure.
The RingCentral Blog topics I'm interested in
No matter how you slice the data, the UK is still in the top 10 of global economies which, according to the latest World Bank figures, is worth $2.9 trillion … Read more “Closing the Gap: Boosting Productivity through Application Unification”
As the ultimate must-see event for the communications space, the Call & Contact Centre Expo is a hub of inspiration and innovation for those who want to learn about customer … Read more “Introducing Daniel Yin at the 2018 Call & Contact Centre Expo”
Phones? UCaaS? Collaboration? The way we communicate changes faster than the weather. This blog post explores what is current and what is coming next for our communication interfaces. Communication is … Read more “The Future of Communication Interfaces”
AI is one of the hottest topics in the technology world today. Find out how we see it impacting communication tools and most importantly how you can take advantage of … Read more “Artificial Intelligence (AI) and Business Communications”
With a recent survey stating that 98% of executives consider a lack of collaboration or ineffective communication to be the main cause of failures in business, finding an appropriate unified … Read more “The Best Unified Communications Features to Look for”
What does a unified communications adoption mean? Buying the latest UC technology isn’t going to change anything unless the people using it know what they are doing. Thankfully, in order to … Read more “How to Ensure User Adoption When Migrating to Unified Communications”