Traditionally, the role of the agent in the contact centre has been vital yet costly. To address these cost concerns, many companies—often challenged with legacy systems—tried to automate customer service … Read more “Why AI is Critical to the Future of Customer Engagement”
Fabrice Della Mea
Fabrice Della Mea joined RingCentral in 2018 as Director of Product Management Contact Center. Prior to RingCentral, Della Mea was Vice President of Product Management at LiveVox, a cloud Contact Center company, for 4 years, where he ran the Product Management team together with the pricing strategy. He led the Business Consulting team and launched the Project Office practice within the company. Prior to joining LiveVox, Della Mea was Director of Product Management for Unified Communication solutions at Cisco.