NHS Professionals, the market leader in managed flexible worker services, have selected RingCentral to be their cloud-based communications solution, to enable remote working for NHSP’s staff. In addition, NHSP is deploying RingCentral’s cloud contact centre solution to enable agents to engage with customers across multiple channels and deliver the best possible customer experience.
NHS Professionals works in partnership with the National Health Service (NHS) across England. They reduce the necessity for NHS Trusts to depend on expensive agencies to build their staff banks. Everyone deserves a holiday or should be able to take a day off when unwell. But in the NHS, an “out of office” email reply is not enough. The service must keep running – 24/7. NHS Professionals keep the system working.
Bringing remote working to everyone across the organisation was essential for NHSP. The RingCentral Mobile app empowers users on all of their devices and allows them to be available on their corporate phone number at all times, with the additional benefits of a CRM integration and reporting.
What’s more, using RingCentral’s cloud communications solutions enables NHSP to support its operational and customer service teams in both their north office in Leeds and south office in Hemel Hempstead, without having to implement separate systems for each office. This has led to an increase in staff productivity and customer engagement, as well as reduced costs.
RingCentral Contact Centre is an omnichannel solution that helps people using NHSP to choose their preferred method of communicating, via voice, chat, SMS, email, and more, facilitating an enhanced customer experience with faster response times and issue resolution. The platform also includes tools to help NHSP optimise staff scheduling and improve contact centre efficiencies, ultimately enhancing agent productivity and the management of workforce costs.
The NHS Professional’s move to the cloud is just the beginning. Patients are coming to expect flexibility and mobility from their health service. So too are the employees. Digital transformation needs to start from the inside – with NHS Professionals leading the journey.
Learn more about how contact centre technology can create a better experience for customers and agentsLearn more