Early on in my career, I worked for a small company of about nine employees. It was a good group of people and given the small number of us within … Read more “How to Feel Connected When Working Remotely”
The way we run and attend business meetings is changing. In an increasingly remote workspace environment, meetings have changed, perhaps irrevocably. Video conferencing now plays a huge role in our … Read more “How to Share Your Screen in 3 Easy Steps with RingCentral Video”
Welcome back to Ringside. Besides our own leading lights, this series invites insights from business leaders beyond our walls. In partnering with others to help create the future of work, … Read more “Ringside: Insider Interview with Harriet Forrest”
Video conferencing is on the up. Accelerated by the increase in home working, video conferencing usage since the start of the global pandemic has significantly risen, with mobile app downloads … Read more “Top Tech Equipment for Hosting a Glitch-Free Video Conference”
Have you ever heard of the 7-38-55 rule? According to studies conducted in 1971 by Psychologist Albert Mehrabian, effective face to face communication is made up of 55% body language, … Read more “5 Body Language Cues That Will Help You Become a Video Call Expert”
Here’s a quick preview video about what to expect in this blog: With the prolonged social distancing in the UK, the chances are more of us will have to take … Read more “Starting a New Job from Your Kitchen Table”
I was in the video conferencing industry way back; I know that organisations dabbled in remote and flexible working for many years without any particular urgency. In the wake of … Read more “How to Manage Remote Contact Centre Teams Right Now”
Looking to enable and encourage your contact centre agents? We’ve put together our top tips on how to optimise productivity, effectively delegate call centre work from home and manage your remote team.
It’s a dog-eat-dog business at the best of times, so how can contact centres stand out from the crowd in an even more competitive, post-pandemic world? Read the blog to get some valuable advice.