Top 50 List of Best UK Call Centres

UK Call Centres

Call centres play a big part in the UK’s economy. There are around 926 businesses in the sector, employing close to 1.3 million workers. That’s around 4% of the entire workforce. 

Call centre staff have been a point of contact for customers for everything, from healthcare to DIY. Agents have been having conversations with customers, asking them questions –  and building relationships with them.

Using the right contact centre software, agents are tracking call data and storing it in the cloud –  so that they can better align their services with customers’ needs in real-time.

What Makes a Good Call Centre?

benefits of remote contact centre

A call centre is the public face of your business so it’s essential to choose the right one. 

Good call centres deliver a great customer experience with agents who are proficient in the caller’s language. Regardless of whether they deal primarily in inbound calls or outbound calls, their agents are trained in conversational skills so they don’t have to read word for word scripts.  This means they can ask relevant questions, identify issues, and make judgment calls, leading to increased customer satisfaction.

Whether their staff is based in office or homeworking, a good call centre uses the latest technology. They can handle a high number of calls, using call handling tools to direct calls quickly. This avoids leaving their customers hanging around on hold.

As well as handling high call volumes and tracking useful metrics in real-time, UK call centres need to be GDPR compliant.

Top 50 UK Call Centres

Here’s our take on 50 of the UK’s best call centres – many of whom support some of the country’s best-loved brands and businesses. 

1. Sykes

A leading provider of multichannel demand gen and customer engagement for Global 2000 companies with a presence in Edinburgh.

Number of employees: 10,000+

Minimum contract size: £4000+

Hourly rate: <£20/ph

Contact details: Calder House, 599 Calder Road, Edinburgh, EH11 4GA Tel: +44 131 458 6500

https://www.sykes.com/united-kingdom/

2. Bosch Service Solutions

Bosch is a leading technology services provider with a location in Liverpool. 

Number of employees: 10,000+

Minimum contract size: £800

Hourly rate: <£20/ph

Contact details: Robert Bosch Ltd. P O Box 98 Uxbridge, UB9 5HN Tel 0344 892 0115

https://www.bosch.co.uk/

3. Konecta

Founded in 1999 Konecta has a presence in Milton Keynes as well as offices in nine countries.

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Number of employees: 10,000+

Minimum contract size: £800

Hourly rate: <£20/ph

Contact details: Station House, 500 Eldergate, Milton Keynes, MK9 1BB Tel: +44 1908 207208

https://www.grupokonecta.com/en/we-are-global/united-kingdom/

4. Williams Lea Tag

Leading global provider of marketing and communications services for financial, legal and professional services firms. 

Number of employees: 10,000+

Minimum contract size: £800

Hourly rate: <£20-£40/hr

Contact details: 55 Wells Street, Fitzrovia, W1A 3AE, London Tel: 0207 251 4571

https://www.williamslea.com

5. Conduent

Helping customers with chat, email and social media.

Number of employees: 10,000+

Minimum contract size: £800

Hourly rate: <£20/hr

Contact details: 160 Queen Victoria Street, London EC4V 4AN Tel (0)1 844 663 2638

https://www.conduent.com/

6. Capita Customer Mgt

Capita works with household names including British Gas and O2 and has a location in Wath Upon Dearne, UK.

Number of employees: 10,000+

Minimum contract size: £800

Hourly rate: <£20/hr

Contact details: Capita Ventura House, Manvers Industrial Estate, Rotherham S63 5DJ Tel: +44 (0) 20 7799 1525

https://www.capita.com/contact-us

7. The Contact Company

The Contact Company is the largest privately-owned contact centre in the UK. based in Birkenhead, UK lists dozens of top brands as clients. 

Number of employees: 1 to 10,000

Minimum contract size: Undisclosed

Hourly rate: Undisclosed

Contact details: Queensgate, Grange Road East, Birkenhead CH41 5FD Tel 0845 303 4333 

https://www.thecontactcompany.co.uk/

8. Virtusa Polaris

Virtusa Polaris has an office in London and specialises in IT consultancy using the best call centre technology.

Number of employees: 3000

Minumum contract size: £800

Hourly rate: <£20/hr

Contact details: Level 8, 26 Finsbury Square, London EC2A, Tel: +44 20 3651 7800

https://www.virtusa.com/

9. Firstsource Solutions

Firstsource Solutions is a leading provider of customized business process management services.

Number of employees: 1 to 10,000

Minimum contract size: £80,000

Hourly rate: <£20/hr

Contact details: Space One, 1 Beadon Road, London W6 0EA

https://www.firstsource.com/contact/

10. Integreon

Integreon provides support to leading law firms and corporate legal departments.

Number of employees: 3000

Minimum contract size: £800

Hourly rate: <£20/hr

Contact details: Tower Wharf, Cheese Lane, Briston BS2 0JJ Tel 1 866 312 7023

https://www.integreon.com/contact-us/

11. Sitel

Sitel uses powerful technology to provide seamless end to end customer experiences.

Number of employees: 1 to 10,000

Minimum contract size: Undisclosed

Hourly rate: Undisclosed

Contact details: Quorum Business Park, Benton Lane, Newcastle Upon Tyne NE12 8EZ Tel: +44(0)191 441 3780

https://www.sitel.com/

12. TransPerfect

Founded in 1992 TransPerfect offers a full range of language and business solutions. 

Number of employees: 5000+

Minimum contract size: £800

Hourly rate: <£20/hr

Contact details: 33 Aldgate High Street, London EC3N 1AH, Tel: +44 20 7061 2000

https://www.transperfect.com/

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13. UK CPM (OmnicomGroup)

Founded over 75 years ago UK CPM works with clients across a variety of industries.

Number of employees: 1 to 10,000

Minimum contract size: £800

Hourly rate: <£20/hr

Contact details: Bankside 3, 90-100 Southwark Street, London SE1 0SW, Tel: +44(0)20 3481 1020 

https://www.uk.cpm-int.com/

14. CCa International

A leading European provider founded in 1994 specialising in voice services.

Number of employees: 1 to 10,000

Minimum contract size: £800

Hourly rate: <£20/ph

Contact details: Arnold House, 21-33 Great Eastern Street, EC2A 3EJ Tel: 020 7814 5215

http://www.ccainternational.com/

15. Bill Gosling Outsourcing

Founded in 1995 and was previously known as Allied International Credit. 

Number of employees: 2500

Minimum contract size: £8000+

Hourly rate: <£20/ph

Contact details: Anderston House, 389 Argyle St, Glasgow G2 8LR Tel: +1 844-200-2467

https://www.billgosling.com/

16. MeritGroup

Merit uses pioneering marketing data and the latest call centre automation to help brands of all sizes.

Number of employees: 1 to 10,000

Minimum contract size: Undisclosed

Hourly rate: Undisclosed

Contact details: Dods Group plc, 11th Floor, The Shard, 32 London Bridge Street, London SE1 9SG Tel: +44 845 226 0631

https://www.meritgroup.co.uk/contact/

17. TELUS International

A multilingual BPO contact centre, with locations in Dublin and Cork.

Number of employees: 10,000+

Minimum contract size: £800

Hourly rate: <£20/ph

Contact details: Level 3 Point Village, East Wall Road, Dublin1, Ireland

https://www.telusinternational.com/

18. dunnhumby

Customer data science company helping brands create customized experiences. 

Number of employees: 1 to 10,000

Minimum contract size: £8000 +

Hourly rate: £120 to £160/ph

Contact details: 184 Shepherds Bush Road, Brook Green, London W6 7NL Tel: +44 20 3986 5499

https://www.dunnhumby.com/

  1. True

Strategic and creative advertising agency.

Number of employees: 1 to 10,000

Minimum contract size: £8000 +

Hourly rate: £120 to £160/ph

Contact details:104 Oxford Street, London W1D 1LP Tel: +44 (0)207 952 2122

https://www.trueagency.com/

  1. M&Y Global Services

As part of Global BPO M & Y is a pioneer in offshoring outsourcing.

Number of employees: 1 to 10,000

Minimum contract size: £4000+

Hourly rate: £20-£40/ph

Contact details: Office 32, Enterprise House, 127 Bute Street, Cardiff, CF10 5LE Tel: (0)29 2030 1202

http://www.mandygs.com/

  1. Moneypenny

A leading outsourced communications company based in Wrexham, UK

Number of employees: 250-999

Minimum contract size: Undisclosed

Hourly rate: Undisclosed

Contact details: Western Gateway, Wrexham LL13 Tel: 844 364 6621 

https://www.moneypenny.com/uk/

  1. Intelligent Office

US company with providing legal support services in the UK.

Number of employees: 250-999

Minimum contract size: Undisclosed

Hourly rate: Undisclosed

Contact details: 28 Hobbs Lane, Bristol, BS1 5EE Tel: +44 (0) 3330 156 877

https://www.intelligentoffice.com/

  1. time etc

Virtual assistants available worldwide including US and UK.

Number of employees: 250-999

Minimum contract size: £800

Hourly rate: <£20/hr

Contact details: Time Etc UK, Lydon House, 62 Hagley Road, Birmingham, B16 8PE Tel: 0333 210 0230

https://web.timeetc.com/virtual-assistant/contact

  1. Sabio

Virtual assistant and customer engagement cloud based solutions based in Europe. 

Number of employees: 250-999

Minimum contract size: Undisclosed

Hourly rate: Undisclosed

Contact details: 12th Floor, 110 Southwark St. London, SE1 0SU Tel +44(0) 344 412 3000

https://sabiogroup.com/about-sabio/contact-us/

  1. Allday PA

Outsourced call centre with a location in Salford.

Number of employees: 250-999

Minimum contract size: £800

Hourly rate: <£20/hr

Contact details: Isher House, Peel Cross Road, Manchester M5 4DT Tel: 0333 015 5935 

https://www.alldaypa.co.uk/contact-us/

  1. Ant Marketing

Ant Marketing connect customers to their target markets. Located in Sheffield UK.

Number of employees: 250-999

Minimum contract size: £800

Hourly rate: <£20/hr

Contact details:Antenna House, St Mary’s Gate, Sheffield S2 4QA Tel: 0800 0737300

https://www.antmarketing.com/contact/

  1. Ventrica

Outsourced contact centre based in Southend-on-Sea

Number of employees: 250-999

Minimum contract size: £800

Hourly rate: <£20/hr

Contact details: Ventrica 4th and 5th floors, Tylers House, Southend-on-Sea, Essex SS1Tel: +44(0) 1702 445860

https://www.ventrica.co.uk/contact

  1. FM Outsource

Tech based customer service outsourcing centre based in Bury, UK.

Number of employees: 250-999

Minimum contract size: £800

Hourly rate: <£20/hr

Contact details: FM Outsource, Imperial House, 79-81 Hornby St, BL9 5BN

https://fmoutsource.com/contact/

  1. Callcare

Outsourced healthcare call centre with offices in London, Manchester and Cambridge.

Number of employees: 250-999

Minimum contract size: £800

Hourly rate: <£20/hr

Contact details: Suite 8, 186 Sloane Street, Knightsbridge, London SW1X 9QR Tel 029=07 754 0373

https://www.callcare247.com/contact/

  1. Beyond Codes Inc

High quality appointment setting and contact research programs based in London.

Number of employees: 250-999

Minimum contract size: £25,000+

Hourly rate: <£20-£40/ph

Contact details:12 Hammersmith Grove, London W6 7AP 

https://www.beyondcodes.com/en-uk/contact/

  1. Voice Marketing Ltd

Specialist in customer acquisition and retention based in Sheffield. 

Number of employees: 250-999

Minimum contract size: £800

Hourly rate: <£20-£40/ph

Contact details: 798 Chesterfield Road, Sheffield, S8 0SF Tel: 0114 321 0000

https://voicegroup.co.uk/contact/

  1. NoMissedCalls

24/7 answering service based in London.

Number of employees: 250-999

Minimum contract size: £800

Hourly rate: <£20/ph

Contact details: 34 New House, 67-68 Hatton Garden, London EC1N8JYTel: 0330 223 4881 

https://www.nomissedcalls.co.uk/

  1. Integra Global Solutions Corp

Business process outsourcing services with branches in India and Philippines. 

Number of employees: 250-999

Minimum contract size: Undisclosed

Hourly rate: Undisclosed

Contact details: Integra Global Solutions, College House, 17 King Edward Road, Ruislip, London HA4 7AE Tel: 020 7993 2949

  1. KC Contact Centres

A division of KCOM Group established in 1904 based in Yorkshire.

Number of employees: 250-999

Minimum contract size: £800

Hourly rate: <£20/hr

Contact details: Kingston House, Salvesen WAy, Hull HU3 4XQ Tel: 01482 602 100

  1. Clearanswer

Customer-facing sales support for leading brands based in Kent.

Number of employees: 250-999

Minimum contract size: £800

Hourly rate: <£20/hr

Contact details: Clearanswer Hull, Essex House, Manor Street, Hull HU1 1YUTel: 01482 240543

https://www.clearanswer.co.uk/contact/

  1. 1 Call Direct

Established in 1988 and based in Glasgow, 1 Call Direct work with some of the UK’s best known mobile phone and utility providers.

Number of employees: 250-999

Minimum contract size: £800

Hourly rate: <£20/hr

Contact details: 116 W Regent St. Glasgow G2 2QD Tel: 0141 574 6000

https://www.1calldirect.com/contact/

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  1. FIBER Group

European outsourcing firm with head office in London, focused on inbound/data management.

Number of employees: 250-999

Minimum contract size: £800

Hourly rate: <£20/hr

Contact details: 16 Gunter Grove, SW10 OUJ, London Tel: +44 (0) 7400748974

https://www.fibercallcenter.com/en/contacts/

  1. Egton

Clinical IT customer support systems based in Leeds.

Number of employees: 250-999

Minimum contract size: £8000

Hourly rate: <£120 to £160/ph

Contact details: Stafford House, Unit 2 Leathley Road, Leeds LS10 1BG Tel: 0845 124 5245

https://www.egton.net/contact-us/

  1. Online Giants

End to end call centre solutions based in London.

Number of employees: 250-999

Minimum contract size: £800

Hourly rate: <£20/ph

Contact details: 436 High Road, London E10 6QE Tel: +44 203 422 4477

https://www.onlinegiants.co.uk/contact

  1. Answer Connect

24/7 live call answering service with an office in Edinburgh.

Number of employees: 50-249

Minimum contract size: Undisclosed

Hourly rate: Undisclosed

Contact details: 11 Rutland St. Edinburgh EH1 2DQ Tel: 800 525 1315

https://www.answerconnect.co.uk/

  1. Answer4u

Telephone answering service based in Nottingham.

Number of employees: 50-249

Minimum contract size: £800

Hourly rate: Undisclosed

Contact details:Pinfold House, Talbot Street, Nottingham, NG1 5GL Tel: 0808 168 9343

https://answer-4u.com/

  1. Intradiem

Workforce automation solution based in London.

Number of employees: 50-249

Minimum contract size: Undisclosed

Hourly rate: Undisclosed

Contact details: Kemp House, 152 City Road, London EC1V 2NX Tel: 0044 1279 721887
https://intradiem.com/ 

  1. JAM

Award-winning telephone answering service based in Borehamwood.

Number of employees: 50-249

Minimum contract size: £800

Hourly rate: <£20/ph

Contact details: Unit 5 Borehamwood Enterprise Centre, Theobald Street, Borehamwood, Hertfordshire WD6 4RQ Tel: 020 8242 4400

https://www.jam.co.uk/enquiryform.aspx

  1. The Telemarketing Company

Founded in 1990 B2B telemarketing company based in Brighton.

Number of employees: 50-249

Minimum contract size: £8000+

Hourly rate: <£40 to £80/ph

Contact details: 26,27 Regency Square, Brighton BN1 2FH Tel: 01273 765 000

https://ttmc.co.uk/

  1. Orbital Response

Established in 1972 full services company based in Ashford, Kent.

Number of employees: 50-249

Minimum contract size: £800

Hourly rate: <£20ph

Contact details: Menzies Response, Orbital Park, Sevington, Ashford, Kent TN24 OGA Tel: 01233 211 010

https://www.menziesresponse.co.uk/

  1. Eminenture

On and offshore call centre based in Manchester and India.

Number of employees: 50-249

Minimum contract size: £800

Hourly rate: <£20ph

Contact details:10 Park Place, Manchester, M4 4EY Tel: +44 20 3290 3797

https://www.eminenture.com/contact-us.php

  1. OpenContact

Provides customer support for a variety of industries based in the UK.

Number of employees: 50-249

Minimum contract size: £800

Hourly rate: <£20ph

Contact details: 48-52 Surrey Street, Norwich, NR1 3PA Tel: 0844 576 0099

https://www.opencontact.co.uk/contact-us/

  1. The Contact People

Telecommunications agency based in Liverpool.

Number of employees: 50-249

Minimum contract size: £800

Hourly rate: <£20ph

Contact details: 3B Wavertree Boulevard South, Wavertree Technology Park, Liverpool, Merseyside, L7 9PF Tel: 0345 053 2807

  1. Rabbit & Pork

Part of TIPi group using state of the art voice technology – based in London. 

Number of employees: 50-249

Minimum contract size: £4000

Hourly rate: <£80 to £120/ph

Contact details: 2nd Floor, 33 Foley St. London W1W 7TL Tel: +44 (0)20 8102 8500

https://wearerabbitandpork.com/contact/

  1. Woven Solutions

Customer services and bureau services company based in London.

Number of employees: 50-249.

Minimum contract size: Undisclosed.

Hourly rate: Undisclosed.

Contact details: Eagle House, 6th Floor 108-110 Jermyn St. London SW1Y 6HB Tel: 0333 103 7337

https://wearewoven.com/

Conclusion

It’s been a case of keep calm and carry on for many of the biggest UK call centres. 

By adopting virtual call centre software many call centre agents have been able to work from home throughout the pandemic. They’ve been instrumental in providing consumers with much needed support and guidance across a multitude of industries – from banking and insurance – to healthcare and consumables.

What's the future of remote work for contact centres?

Author

    Patty is the EMEA Product Marketing Manager for RingCentral Office, the leader in cloud communications solutions. Patty is passionate about creating value and differentiation, ensuring a better experience for customers and partners. She gained a wealth of international product marketing, product management, GTM and market development experience, across a range of high-tech SaaS in a fast-paced, hyper-growth environment that assumes both strategic and tactical execution. She is not new to UC, starting in Tandberg, then Cisco, driving the launch of video collaboration and services, and Enghouse with global responsibilities for hosted CCaaS. Patty also has significant experience in brand management and services marketing within companies such as Vodafone, Tektronix, McDermid, Xerox and F1 racing sponsorships.

    In her spare time, Patty likes to experiment with food from around the world. On the weekends, she was a volunteer Mandarin teacher for the local community for ten years running. She loves art, travelling and going to the gym.