Aurélie Daniel

Aurelie Daniel is a CX International Product Marketing Manager at RingCentral, the leader in cloud communication and customer experience solutions, and is solution oriented, focusing on customer experience trends, contact centre challenges, to create both values for companies and the end-customer that we are. She has a solid 10 years of experience in the contact centre industry as a product manager supporting sales team in offering value added CX solution to the business, within companies such as Orange Labs, Akio and Eloquant. Aurelie Daniel holds a MBA and a Business school Master's degree and her hobbies are short distance runs, Do-in, gardening and nature walks.

What Are RingCentral’s Latest CX Innovations?

In today’s macroeconomic environment, many businesses are struggling to find the balance between scaling and modernising their business without overspending.…

4 months ago

Announcing the General Availability of RingCX, an AI-first Contact Centre

Welcome to an exploration of RingCX, a comprehensive solution for optimal customer experiences. In this article, we'll cover: The Need…

6 months ago

What Are the Cost Savings and Business Benefits of UCaaS–CCaaS Integration?

Following the rapid growth of unified communications as a service (UCaaS) and contact centre as a service (CCaaS) over the…

6 months ago

Top Customer Experience (CX) Innovations: Summer 2023

Customer experience is critical to business success today. Companies that are doing it well in 2023 know one thing for…

8 months ago

RingCentral’s Top CX Innovations: Spring 2023

Customer experience is critical to business success today. Companies who do it well know one thing for sure: technology can…

1 year ago

Ask the Expert: How Can You Align AX and CX To Solve Queries at First Contact?

In the past few years, there have been many changes in customer behaviour and contact centres have had to adapt…

1 year ago

RingCentral’s Latest Top 10 CX Innovations

Innovations that elevate customer experience Taking the time to understand the customer experience helps you create an exceptional experience tailored…

1 year ago

How To Build a Customer-Centric Team

If you lead a team in a contact centre, you’ll already understand the importance of customer experience (CX). Good CX…

1 year ago

New Customer Experience Capabilities for Smarter Work & Deeper Insights

Highlights: Elevate customer experiences with video interactions and improved call routing. Reduce agent effort providing the best answers to resolve…

2 years ago

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