ContactBabel recently launched The 2020-21 UK Contact Centre Decision-Makers' Guide, based on surveys with 233 UK organisations and 1,000+ interviews…
As a call centre representative or manager, chances are you probably receive an angry phone call at least once a…
The number of people working in call centres is constantly rising. Despite increases in digital services and support channels, call…
Despite many companies hosting online knowledge hubs, customers still often choose to contact call centres. There is a range of…
“Hi, can I speak to the decision-maker of the house? I’m calling in a desperate attempt to take your money.…
As a call centre representative or manager, chances are you probably receive an angry phone call at least once a…
The State of Call Centres Call centres are an important part of any organisation, although they’re often treated as an…
Call centres play a crucial customer support role for countless companies and brands in the UK, and it can be…
Call centres play a big part in the UK’s economy. There are around 926 businesses in the sector, employing close…
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