If you have been a frequent reader of this blog and in particular my posts (don’t worry I won’t hold…
Perhaps there has been no other year when the contact centre played a more pivotal role in the delivery of…
People, process and technology are the three core elements of great contact centre performance. The Contact Centre Helper Spring Survey,…
More than half of businesses (58%) have a single virtual contact centre as part of their customer service strategy. This…
Confusing, hard to use software creates friction. It can make employees frustrated, irritable, and unproductive, and the last thing anyone…
In 2018, Kimberly McAtee, a part-time barista at Starbucks, began her new life as a student at Arizona State University…
The Benefits of Workforce Management (WFM) Software People are at the heart of every successful organisation, and in order for…
Many companies have taken the opportunity to put advanced technology to use in their contact centres to better serve customers.…
Last year saw more contact centres than ever migrating to the cloud. The motivation is obvious and the stats are…
This website uses cookies for analytics and functionality purposes. If you continue browsing our website, you accept these cookies.