Nowadays, most companies use customer relationship management software (CRM software for short). It’s great for keeping on top of the…
Today, enterprises are dealing with a rapidly changing world. There is a lot of uncertainty. Organisations need to find technology…
Do you know what you should measure when it comes to contact centre analytics? We all know the industry-standard…
In an age where data is the most valuable tool any business can access, understanding how to use the information…
Data is the most valuable tool in any business environment today. The more information you have, the easier it is…
It can be tempting for anyone who is running a website to view marketing as being solely a digital activity.…
AI is changing the way we work, and small businesses might just be poised for the most radical transformations because…
Many companies adopted UCaaS during the pandemic and were forced to make quick decisions about providers. Now, several years down…
To shed some light on how the customer experience will evolve this year, RingCentral’s Ian Nevin, Director of International Consultant…
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