agent experience

New Customer Experience Capabilities for Smarter Work & Deeper Insights

Highlights: Elevate customer experiences with video interactions and improved call routing. Reduce agent effort providing the best answers to resolve…

2 years ago

3 Ways To Improve the Agent Experience and Reduce Contact Centre Turnover

Turnover has always been an integral part of call centre life, with an estimated rate of around 26% depending on…

2 years ago

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