The business meeting as we know it has an expiry date. In recent years, in person, prescheduled, and time-boxed meetings have grown a reputation for being a time-costly and often … Read more “What Could the Future of Meetings Look Like?”
Many companies have taken the opportunity to put advanced technology to use in their contact centres to better serve customers. Some organisations are taking advantage of contact centre as a … Read more “Automated and AI Customer Service for Contact Centres”
Long before spare bedrooms, garages, and dining rooms began turning into workplaces en masse, the idea of remote work was seducing the world. Over the years, countless companies have started … Read more “Key Themes in the New World of Work”
Contact centres are seeking technology to support their agents in handling huge increases in customer enquiries. The pandemic accelerated this change, as contact centre agents and managers struggled with new … Read more “AI, Automation and Digital Self-Service in the Contact Centre”
Pulse is an easily-overlooked, but really useful, feature of RingCentral’s cloud based contact centre. Don’t worry if the term doesn’t ring a bell – but definitely read on to find … Read more “Pulse for RingCentral Contact Centre”
Gartner Symposium/IT Xpo ran from 3-7 November at Centre Convencions Internacional Barcelona (CCIB). The weather was splendid, the crowds were large, the catering was relentless. Personally, I’ve been to Gartner … Read more “Gartner Symposium/IT Xpo Overview and Key Insights”
Artificial intelligence (AI) has changed the world as we know it forever. This technology is no longer the stuff of science fiction. Instead, we see artificial intelligence in virtually every … Read more “Artificial Intelligence Vs Machine Learning Vs Deep Learning”
What is the Future of Work? The global market for AI is projected to grow to a value of $89.8 billion by 2025. When you consider figures like that, it’s … Read more “Future of Work: The Impact of AI on the Future Workplace”
What is Conversational AI? Conversational AI is a form of artificial intelligence specifically designed to deliver more natural and engaging touchpoints between brands and their customers. The space includes everything … Read more “Conversational AI: Customer Engagement in the Age of Messaging”