This website uses cookies for analytics and functionality purposes. To change your cookie settings or find out more, click here.
If you continue browsing our website, you accept these cookies.
Blog Home
Start a free trial
View demo
  • Blog Home
  • Tips
  • Business Trends – CX
  • Contact Centre
  • UC – Collaboration
  • Remote Working
  • RingCentral Glossary

artificial intelligence

New ways of remote business meeting while working from home-563
  • UC - Collaboration

What Could the Future of Meetings Look Like?

The business meeting as we know it has an expiry date. In recent years, in person, prescheduled, and time-boxed meetings have grown a reputation for being a time-costly and often … Read more “What Could the Future of Meetings Look Like?”

Severine Hierso
Severine Hierso Author
asian chinese beautiful woman work from home having virtual meeting with colleague at balcony with her pet french bulldog wearing headset
  • Contact Centre

Automated and AI Customer Service for Contact Centres

Many companies have taken the opportunity to put advanced technology to use in their contact centres to better serve customers. Some organisations are taking advantage of contact centre as a … Read more “Automated and AI Customer Service for Contact Centres”

thumbnail Patty Yan
Patty Yan Author
woman sitting at one chair in a row of chairs in an otherwise empty office
  • Tips
  • UC - Collaboration

Key Themes in the New World of Work

Long before spare bedrooms, garages, and dining rooms began turning into workplaces en masse, the idea of remote work was seducing the world. Over the years, countless companies have started … Read more “Key Themes in the New World of Work”

Michael Frearson
Michael Frearson Author
Chatbot concept-338
  • Contact Centre

AI, Automation and Digital Self-Service in the Contact Centre

Contact centres are seeking technology to support their agents in handling huge increases in customer enquiries. The pandemic accelerated this change, as contact centre agents and managers struggled with new … Read more “AI, Automation and Digital Self-Service in the Contact Centre”

thumbnail Patty Yan
Patty Yan Author
Visual Representation of a pulse on a heart rate monitor
  • Contact Centre

Pulse for RingCentral Contact Centre

Pulse is an easily-overlooked, but really useful, feature of RingCentral’s cloud based contact centre. Don’t worry if the term doesn’t ring a bell – but definitely read on to find … Read more “Pulse for RingCentral Contact Centre”

Christoph Cyrol
Christoph Cyrol Author
GartnerSymposiumITXpo
  • Events

Gartner Symposium/IT Xpo Overview and Key Insights

Gartner Symposium/IT Xpo ran from 3-7 November at Centre Convencions Internacional Barcelona (CCIB). The weather was splendid, the crowds were large, the catering was relentless. Personally, I’ve been to Gartner … Read more “Gartner Symposium/IT Xpo Overview and Key Insights”

Christoph Cyrol
Christoph Cyrol Author
artificial intelligence machine learning deep learning
  • Business Trends - CX

Artificial Intelligence Vs Machine Learning Vs Deep Learning

Artificial intelligence (AI) has changed the world as we know it forever.  This technology is no longer the stuff of science fiction. Instead, we see artificial intelligence in virtually every … Read more “Artificial Intelligence Vs Machine Learning Vs Deep Learning”

Daniel Yin
Daniel Yin Author
using-ai-in-the-future-workplace
  • Business Trends - CX

Future of Work: The Impact of AI on the Future Workplace

What is the Future of Work? The global market for AI is projected to grow to a value of $89.8 billion by 2025. When you consider figures like that, it’s … Read more “Future of Work: The Impact of AI on the Future Workplace”

Daniel Yin
Daniel Yin Author
conversational-artificial-intelligence
  • Contact Centre

Conversational AI: Customer Engagement in the Age of Messaging

What is Conversational AI? Conversational AI is a form of artificial intelligence specifically designed to deliver more natural and engaging touchpoints between brands and their customers. The  space includes everything … Read more “Conversational AI: Customer Engagement in the Age of Messaging”

Daniel Yin
Daniel Yin Author
Skyhigh Enterprise-ready
trustwave
© 2020 RingCentral, Inc. All rights reserved.
  • Contact Us
  • About RingCentral
  • Partners
  • Legal
  • Cookie Policy
  • Privacy Notice
  • Sitemap