Here we are in July. That means we are at the half-year mark already, six months of change and continuing to work at home. Throughout this time, it’s been front … Read more “Reflecting on Diversity, Equality and Inclusion During a Year of Change”
For the Ringmasters series, we look behind the curtain at how our teams internationally actually use RingCentral day-to-day. They offer advice on getting the most out of the platform and … Read more “How Our Customer Success Team Drives Growth and Prioritises Wellbeing”
For the Ringmasters series, we look behind the curtain at how our teams use the RingCentral platform day-to-day. They offer up advice on how to get the most out of … Read more “Why Our Talent Acquisition Team Knows No Bounds”
The role of a contact centre agent is a challenging one, to be certain. Agents are required to address customer issues, exhibit patience and meet customers’ expectations even when they … Read more “Why Organisational Alignment is Important for Your Contact Centre”
Today, records show that COVID-19 has caused the deaths of 3.29 million people since the first case in 2019. While it does not directly infect the mind, the virus contributed … Read more “Why Women’s Mental Health Is in Crisis”
As with many things, the pandemic continues to affect the activities and services we normally turn to. From book clubs to financial advice and groups dedicated to specific needs and … Read more “Spring Forward and Keep Supporting Employees”
I remember a conversation I had with one of my business mentors when I was starting out on my own with my first business. “Revenue is great, but the thing … Read more “Traps to Avoid To Manage Your Call Centre Costs”
A “Stress at Work Report” by LinkedIn showed that 49 per cent of professionals are stressed in their jobs. The number one reason for that stress, as indicated by 70 per cent … Read more “The Working From Home Balancing Act”
On the eve of the Easter bank holiday weekend, 13 RingCentral colleagues took to their gardens and floors to sleep rough for the night and support an incredible cause. CEO Sleepout … Read more “Supporting Homeless Charities in the UK, One CEO Sleepout at a Time”