Welcome back to Ringside. Besides our own leading lights, this series invites insights from business leaders beyond our walls. In…
Video conferencing is on the up. Accelerated by the increase in home working, video conferencing usage since the start of…
Have you ever heard of the 7-38-55 rule? According to studies conducted in 1971 by Psychologist Albert Mehrabian, effective face…
Here's a quick preview video about what to expect in this blog: https://youtu.be/ncM9MO_hWXA With the prolonged social distancing in the…
I was in the video conferencing industry way back; I know that organisations dabbled in remote and flexible working for…
Looking to enable and encourage your contact centre agents? We’ve put together our top tips on how to optimise productivity,…
It’s a dog-eat-dog business at the best of times, so how can contact centres stand out from the crowd in…
We’ve expanded the Ringside series to draw insights from business leaders beyond our walls. In partnering with others to help…
In a world where you and your team members are constantly ‘switched on’, how do you avoid burnout? We take…
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