Highlights: The built-in telephony in Microsoft Teams – and its respective Calling Plans – often don’t meet the needs of…
The rise of hybrid working has made it essential for companies of all sizes to invest in effective cloud communication…
The unified communications research specialist, Metrigy, has awarded RingCentral with the Top Provider title for Contact Centre platforms. As these…
Highlights: AI takes centre stage Cybersecurity is still top of mind Big data and analytics emerge as a necessary precursor…
ROI is the holy grail for most IT departments. And when it comes to getting the most out of Microsoft…
Customer experience is critical to business success today. Companies who do it well know one thing for sure: technology can…
In the past few years, there have been many changes in customer behaviour and contact centres have had to adapt…
Everyone’s moving their communications to the cloud…but what’s the best, most cost-effective (and secure) way to move your business? Working…
Consider a paramedic updating nurses in the hospital on a patient's condition or a retail worker requesting more stock from…
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