Traditionally, the role of the agent in the contact centre has been vital yet costly. To address these cost concerns,…
Retailers have invested seemingly endless time and money into transitioning to omnichannel business model, seeking to break down the silos…
In the age of digital transformation, companies are taking a brand-new approach to the concept of everything from technology implementation…
Traditional contact centres as we know them were designed and deployed at scale in the 1960s, largely based on outdated…
Speed of service and omnichannel strategies are two of retail’s megatrends, both rooted in consumers’ ever-rising expectations to get what…
BMJ, one of the world’s leading medical knowledge providers, has selected RingCentral as its global communications platform of choice. With…
As customer expectations continue to increase and companies seek every competitive advantage, transitioning contact centres fully to the cloud is…
Today’s workplace is very different to that of a few years ago, primarily due to the increase in mobility. Without…
As part of our quest to reimagine and enhance the world of business communications and collaboration, we recently achieved G-Cloud…
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