Motivation is rather elusive, isn’t it? Some days you’re on a roll, checking tasks off your to-do list like nobody’s…
The public sector is facing an incredible amount of pressure. There’s more demand for support than ever before, yet the…
Now, more so than ever, meetings need to be engaging. Check out our top tips on how to use video…
When you find a FAIRTRADE Mark on a product, you’re looking at a lot more than a logo. Most of…
Over the last 3 months, it's almost certain you've seen one. With video conferencing being part of our “new normal”…
One of the many things I have enjoyed about working from home over the last 15 years is the commute.…
A common refrain in our series on contact centres has been that they are “people businesses”. The critical element of…
Lockdown knocked us all for six. Isolation measures pressured communities through the necessity of social distancing and the threat of…
A modern contact centre is a complex place. You see, agents have many different tasks to complete. And the best…
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