It’s a dog-eat-dog business at the best of times, so how can contact centres stand out from the crowd in…
We’ve expanded the Ringside series to draw insights from business leaders beyond our walls. In partnering with others to help…
From broadening your horizons in terms of the talent pool, to keeping up-front costs as low as possible, the benefits…
The world is quickly waking up to the possibilities of voice over internet protocol (VoIP). The technology which allows phone…
In a world where you and your team members are constantly ‘switched on’, how do you avoid burnout? We take…
According to a survey conducted by social media software company Buffer, loneliness, collaboration and communications were at the top of…
With an exponential rise in video meetings, the art of on-screen body language has never been more in the spotlight. …
Need all the necessary know-how in one digestible resource? We give you a rundown on the Cloud First Policy and…
Effective communication is crucial for the success of any business. Poor communication leads to missed deadlines, conflict, and unhappy employees.…
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