While many equate the use of social media to Generation Z and the Millennial generation, the reality is that businesses…
The importance of empathy, along with the way that people buy, sell, and work, has changed dramatically over the past…
In today’s world, security is a high priority. It’s essential for companies to protect their data. With businesses working from…
With a vast and sometimes lonely nine-to-five working environment stretching before us at home, prioritising and managing your time can…
The world is facing a once-in-a-generation event. Over the last few months, communities have struggled to cope with an environment…
As technology continues to affect so many aspects of our lives, from communication to leisure to transportation, our changing experiences…
Voice over Internet Protocol (VoIP) is a communications tool that helps users to make and receive calls over the internet,…
According to a study by Walker, this is the year that customer experience will take the place over price and…
This is the second post of a RingCentral series that is focused on the call centre industry. We’ve spoken to…
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