The contact centre industry is often misunderstood. It can even occasionally get taken for granted or maligned. When many people…
Let’s address the obvious. The world as we know it has been turned upside down and there is a good…
When you establish a new business, your aim is for it to grow and be successful. The exact mechanics of…
Some businesses still lack the capacity to enable their employees to work from home. If your business has been blindsided…
Empower your agents, improve remote team communication, monitor productivity and build a work schedule that works for you and your…
In this series of posts, we’re talking to our own leaders to get insights into the challenges and solutions of…
The Current Situation We’ve seen an incredible amount of efforts from organisations embracing technology such as video collaboration to mobilise…
Almost all of us who are working are now doing so remotely. Almost overnight, organisations of all sizes have had…
With little warning or opportunity to plan, the coronavirus pandemic has completely upended the daily lives of millions of people…
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