We’ve come a long way since the first online sales, whether via terminal-based services in the 1980s or browser-based ecommerce…
This is the question my co-author Miya Knights and I get asked most since publishing our book earlier this year.…
In 2007, the arrival of iPhones and Facebook in our personal lives has completely changed the way we communicate with…
Cloud communications have grown increasingly more popular in recent years. In an agile world, where technology and people are constantly…
It's an exciting time in the communications and IT industries. The way that we talk to is evolving, driven by…
Last week, RingCentral joined 100+ exhibitors at Retail Retreat & Expo 2019 in Dublin. The event was hosted by Retail…
In a world defined by remote working, flexible employment, and other emerging trends, crucial conversations don't rely on voice alone.…
Paolo Fabrizio, is an experienced digital and social customer service consultant, trainer, author and speaker. In the ’90s, was part of the first…
Have you ever dreamt of quitting your job, and travelling the world instead? These days, there’s no reason to commit…
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