Perhaps there has been no other year when the contact centre played a more pivotal role in the delivery of…
Recently I was speaking with a colleague about problem-solving, creativity, and innovation. During our conversation, she said, “One of the…
Much has been written about “the modern workforce” and what that means for businesses far and wide. Most of the…
This time last year as all of the prediction articles and blogs were being written, nobody could have anticipated or…
Watch the preview video to see what you'll read about in this blog: https://youtu.be/szx7bfzBD9s Employee productivity and engagement has long…
Watch the preview video to see what you’ll learn from this blog: https://youtu.be/Ns298xhQRV4 Early on in my career, I worked…
Watch the preview video to see what you'll learn from this blog: https://youtu.be/XQcHdc44JUo The disruption that has faced businesses today…
Early on in my career, I worked for a small company of about nine employees. It was a good group…
As I used to tell my staff and have written here in earlier blogs, every business is in the people…
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