I remember a conversation I had with one of my business mentors when I was starting out on my own…
A "Stress at Work Report" by LinkedIn showed that 49 per cent of professionals are stressed in their jobs. The number one…
Would it surprise you to learn that half of consumers in the UK would prefer to speak to a human…
In the late 1890s, a newspaper mistakenly printed an obituary for the very alive, very healthy Mark Twain. When word…
This past weekend my wife and I drove to Nashville, TN to see our daughter. Even with the restrictions that…
It is hard to argue that 2020 was the most disruptive year to business that any of us have ever…
I was chatting with a friend this past week who was telling me about the brand fatigue he has experienced.…
Enabling the customer experience A recent Customer Experience study by Accenture showed that only 20% of companies are succeeding in…
If you have been a frequent reader of this blog and in particular my posts (don’t worry I won’t hold…
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