Business Trends – CX

Delivering Exceptional Customer Experience: Tools, Talent and Training

Carlos Hidalgo gives more advice on delivering customer experience through the contact centre, managing and leading remote teams, and preparing…

3 years ago

What is a CMS and What are the Best Content Management System Platforms?

Do you know that there are 1.7 billion websites worldwide? Around 600k sites are launched daily. We could say that…

3 years ago

How to Successfully Motivate Your Remote Contact Centre Team

Introduction The flexibility of working from home became even more apparent in the past twelve months. For many, it was…

3 years ago

Expert Advice on Improving Customer and Contact Centre Experience

In early 2021 Carlos wrote series of articles around delivering customer experience through the contact centre, managing and leading remote…

3 years ago

8 Tips For Your Social Media Strategy In 2021

Social media platforms are the greatest thing that have been introduced to generation Z, and undoubtedly they are making the…

3 years ago

How To Choose The Right Email Marketing Tool For Your Business

What Is Email Marketing? When you are selling or marketing products and services, you may be selling in various ways,…

3 years ago

Creating the Best Work from Home Environment

Working from home initially looked like a temporary arrangement for many of us, but it has become something more permanent.…

3 years ago

Traps to Avoid To Manage Your Call Centre Costs

I remember a conversation I had with one of my business mentors when I was starting out on my own…

3 years ago

A Step-By-Step Guide to Outsourcing Content Creation

Are you part of the outsourcing circle?  Outsourcing various strategies, like lead generation, SEO, or social media, aren’t uncommon, especially…

3 years ago

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