Picture this: Your IT department is already overwhelmed with helpdesk requests, and now has to deal with the overnight impact…
Using a cloud-based contact centre can be great during the good times, but during the difficult times it’s invaluable. This…
The performance of your contact centre depends on the productivity of your agents. When your team members feel empowered by…
As the Covid-19 pandemic demonstrated to contact centre managers up and down the country, there are some types of events…
When restriction of movement was enforced in the UK, Woodbridge Town Council knew it would make life very difficult for…
Happy staff means higher engagement and lower attrition, all of which leads to happy customers. Here are our top tips…
Let’s address the obvious. The world as we know it has been turned upside down and there is a good…
Empower your agents, improve remote team communication, monitor productivity and build a work schedule that works for you and your…
The Current Situation We’ve seen an incredible amount of efforts from organisations embracing technology such as video collaboration to mobilise…
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