customer engagement

The ROI of Customer Experience

If you’re a frequent reader of this blog and my articles, you already know that customer experience (CX) is a…

5 months ago

Ringside: Insider Interview with Sebastian Glock

Sebastian Glock is Senior Technology Evangelist at Cognigy where he acts as a mediator between technology and business. He has…

6 months ago

Ringside: Insider Interview with Daniel Ord

Daniel Ord is a certified CXPA Recognised Training Provider with an insightful background. Accumulating years of experience through other companies…

6 months ago

How Conversational AI Facilitates Smart Routing

Looking to resolve your customers’ queries quicker? 68% of people get annoyed when their call is transferred between departments so…

6 months ago

What is Customer Care? The Ultimate Guide

Customer care is taking care of your customer. End of the article, right? If only it were so simple. While…

7 months ago

Why Organisational Alignment is Important for Your Contact Centre

The role of a contact centre agent is a challenging one, to be certain. Agents are required to address customer…

7 months ago

Ringside: Insider Interview with Paolo Fabrizio

Consumers have changed in meaningful ways in the past year, and now it’s the responsibility of businesses to keep pace…

8 months ago

The Importance of the Call Centre in the Delivery of CX

If you’re a frequent reader of this blog, you know I’m a big believer in the value of customer experience…

8 months ago

How to Successfully Motivate Your Remote Contact Centre Team

Introduction The flexibility of working from home became even more apparent in the past twelve months. For many, it was…

9 months ago

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