customer experience

RingCentral Joins Google’s Chrome Enterprise Recommended Contact Centre Solutions

Highlights: Companies must provide more agile digital options that can meet customers where they are. The right contact centre solutions…

1 month ago

The ROI of Customer Experience

If you’re a frequent reader of this blog and my articles, you already know that customer experience (CX) is a…

3 months ago

Ringside: Insider Interview with Sebastian Glock

Sebastian Glock is Senior Technology Evangelist at Cognigy where he acts as a mediator between technology and business. He has…

4 months ago

Ringside: Insider Interview with Daniel Ord

Daniel Ord is a certified CXPA Recognised Training Provider with an insightful background. Accumulating years of experience through other companies…

4 months ago

How Conversational AI Facilitates Smart Routing

Looking to resolve your customers’ queries quicker? 68% of people get annoyed when their call is transferred between departments so…

4 months ago

How to Grow Your Contact Centre Business with Automated Answering Systems

Are you looking to improve customer experience at your contact centre? Or perhaps you want to better support agents in…

4 months ago

What is Customer Care? The Ultimate Guide

Customer care is taking care of your customer. End of the article, right? If only it were so simple. While…

5 months ago

How Our Customer Success Team Drives Growth and Prioritises Wellbeing

For the Ringmasters series, we look behind the curtain at how our teams internationally actually use RingCentral day-to-day. They offer…

5 months ago

Why Organisational Alignment is Important for Your Contact Centre

The role of a contact centre agent is a challenging one, to be certain. Agents are required to address customer…

5 months ago

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