Are you looking to improve customer experience at your contact centre? Or perhaps you want to better support agents in…
Customer care is taking care of your customer. End of the article, right? If only it were so simple. While…
For the Ringmasters series, we look behind the curtain at how our teams internationally actually use RingCentral day-to-day. They offer…
The role of a contact centre agent is a challenging one, to be certain. Agents are required to address customer…
Consumers have changed in meaningful ways in the past year, and now it’s the responsibility of businesses to keep pace…
If you’re a frequent reader of this blog, you know I’m a big believer in the value of customer experience…
Carlos Hidalgo gives more advice on delivering customer experience through the contact centre, managing and leading remote teams, and preparing…
Introduction The flexibility of working from home became even more apparent in the past twelve months. For many, it was…
I remember a conversation I had with one of my business mentors when I was starting out on my own…
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