“Unprecedented demand”, “Uncertain times”, “New Normal” and “Delays in responding to your enquiries” are tedious, vacuous, insincere pronouncements we heard…
Many industries are in the midst of a massive transformation, driven by the shift to cloud, the evolution of the…
Call centres play a crucial customer support role for countless companies and brands in the UK, and it can be…
The future for customer service operations will undergo a dramatic rethink in every organisation and their respective departments. They will…
Contact centres are seeking technology to support their agents in handling huge increases in customer enquiries. The pandemic accelerated this…
The way customers and companies interact is changing at an incredible rate. Even before COVID-19 hit, consumers were spending less…
The growth of digital technology has triggered a change in our communication preferences. In the contact centre operation, easily accessible…
I was in the video conferencing industry way back; I know that organisations dabbled in remote and flexible working for…
Expectations around customer experience are constantly changing. In the past, the only option a customer had if they needed help…
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