How to Manage Remote Contact Centre Teams Right Now

I was in the video conferencing industry way back; I know that organisations dabbled in remote and flexible working for…

4 years ago

Why Social Media Should Be Part of Your Contact Centre Operation

Expectations around customer experience are constantly changing.  In the past, the only option a customer had if they needed help…

4 years ago

Shaping the World of Work

How to prepare for tomorrow’s business challenges Late last week, I had the great pleasure to moderate a virtual roundtable…

4 years ago

11 Captivating Ways To Engage Customers Through Your 404 Pages

We have all been there, right? We click on a link or type in a URL incorrectly only to find…

4 years ago

PWC and Deloitte’s CFO Global Survey and the Post-pandemic CFO Cheat Sheet

Watch this roundup video for a 90-second synopsis of the CFO cheat sheet: https://youtu.be/wKYrGzF263M Although it’s uncertain when the local…

4 years ago

Optimise Contact Centre Agents Working from Home

Looking to enable and encourage your contact centre agents? We’ve put together our top tips on how to optimise productivity,…

4 years ago

10 Incredible Things the Remote-Work Revolution Has Taught Us

Long before people started turning spare bedrooms and idle breakfast nooks into makeshift office spaces, the emergence of the global…

4 years ago

Ringside: Insider Interview with Sebastian Tietz

We’ve expanded the Ringside series to draw insights from business leaders beyond our walls. In partnering with others to help…

4 years ago

RingCentral Awarded Best Unified Communications Platform in UC Awards

We’re extremely grateful and humbled to be awarded ‘Best Unified Communications Platform’. The SaaS space in general is full of…

4 years ago

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