In today’s world of online shopping and round-the-clock connectivity, consumers feel empowered like never before. This has led to a…
Not long ago, the only option for contacting a brand was through phone and email. Now, if a brand values…
“Keep the customer happy” is a familiar adage for businesses and customers alike. While businesses aiming to drive growth often…
Good customer service plays a key role for companies looking to deliver a high-end customer experience. In fact, it often…
When Steve Jobs designed Pixar’s first headquarters, he tackled the project with the same exacting attention to detail he did…
There was a time back in the early 2000s when a foosball table and a few beanbags in the office…
Richard Branson, the billionaire founder of the Virgin Group, says his customers always come second. With an empire built on customer-facing…
Watch this roundup video for a 90-second synopsis of this blog: https://youtu.be/Z6zEcmi0xHo When the UK went into lockdown on 23…
How important is it that your Customer Experience Head be a Contact Centre Expert too? In this article, Daniel Ord,…
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