Ensuring that your customers are happy and loyal is one of the most important factors to consider when running…
Having a way for customers to contact you is essential for any successful business. This could be via email…
Contact centre analytics are fuelling the contact centres of the future. And today we’re here to find out exactly why…
A business can’t run without customers. You’ve got to draw in customers, then ensure they keep coming back. Ideally, they’ll…
Any modern workspace should be flexible enough to suit the needs of employees working in on-site office environments and home…
The move to remote and hybrid work has changed our working lives forever, with online meetings more and more the…
Team meetings in bed. Write-ups by the coffee machine. Virtual hang-outs. It’s what a day in the life of a…
More and more remote teams are popping up across the globe, leading to a different kind of business communication. In…
Introduction In the age of hybrid working, facilitating smooth communications between employees, both within and outside the office, has been…
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