People, process and technology are the three core elements of great contact centre performance. The Contact Centre Helper Spring Survey, in partnership with RingCentral, gives unique insights that show how contact centre centres are delivering exceptional customer service.
Read the comprehensive report to explore:
Contact centres are looking for less invasive ways to measure customer satisfaction, such as speech analytics and other forms of customer research. How is the CSAT and NPS in your contact centre?
The return on investment of IT projects is more relevant than ever in the current…
No business wants to operate in the dark. However, without a complete understanding of the…
AI is changing the way we work, and small businesses might just be poised for…
Founder and CEO of RingCentral, Vlad Shmunis, recently said RingCentral is an “AI-first, multi-product company,…
AI Meets Trusted Communications It’s with immense excitement that we announce a significant evolution in…
Many companies adopted UCaaS during the pandemic and were forced to make quick decisions about…
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